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Senior Software Engineer - AIOps

PagerDuty

PagerDuty

Software Engineering
Toronto, ON, Canada
Posted on Friday, April 26, 2024

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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PagerDuty is seeking a Senior Software Engineer to join our diverse, customer-focused team! As a Senior Software Engineer, you will work on PagerDuty AIOps features that help our customers separate signal from noise across billions of data points and provide AI-based root cause analysis. You will join the team responsible for some of our most advanced AIOps features that help reduce noise and responder fatigue by intelligently grouping alerts and pausing transient alerts, surfacing cross-service incidents occurring simultaneously to accelerate triage, and identifying relevant historical information to drive faster incident resolution. This is an exciting opportunity to have high visibility, tackle interesting technical challenges, and collaborate with our Machine Learning and Data Science teams. The ideal candidate has strong experience working with Elixir or other backend languages such as Python, Java, or Ruby, as well as a strong understanding of AI/ML concepts.

KEY RESPONSIBILITIES

  • Designing, coding, testing and shipping APIs, backend Elixir applications and microservices that ensure we deliver secure, highly reliable, and scalable solutions to our customers
  • Collaborating with Product Management to refine features and plan for their execution
  • Own and operate what we build, ensuring long term service health
  • Work with a wide range of systems, processes, and technologies to build solutions that solve customer problems, including crossing team or repository ownership boundaries where needed to get the job done
  • Participating in our team’s on-call rotation, triaging and addressing production issues as they arise

BASIC QUALIFICATIONS

  • 7+ years of development experience, designing, building, and operating large systems with scalability, availability, and performance requirements
  • Experience with at least one modern programming language such as Elixir, Python, Java, Ruby, etc.
  • Experience with tools that ensure your high quality work makes a smooth, automated, repeatable transition from your machine to our staging and production environments
  • Experience participating in an on-call rotation and triaging/addressing production issues as they arise
  • Experience working with Product teams, ensuring and driving a timely delivery

PREFERRED QUALIFICATIONS

  • Recent Elixir experience is preferred
  • Experience working on ML-based solutions
  • Experience working with data scientists and ML experts
  • Experience with the AWS cloud ecosystem
  • Experience working on customer-facing and web-based Software-as-a-Service (Saas) systems

The base salary range for this position is 139,000 - 207,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users.
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
  • HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
  • Paid volunteer time off - 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.