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Chief Information Security Officer



San Francisco, CA, USA
Posted on Saturday, April 27, 2024

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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Why We Need You

The CISO, reporting into the CTO, will lead our security organization that is responsible for our product security operations, securing the technology and products, and supporting corporate development, sales, compliance, and IT teams. The CISO will provide strategic direction, technical expertise, and operational leadership to ensure that our company's information security and compliance programs are effective, efficient, and aligned with our business objectives. This will require a close partnership with the CIO organization (also reports to the CTO) to coordinate product security, compliance and risk (owned by CISO) with corporate information security (owned by CIO). The successful candidate will have a strong technical background and experience in bringing technical solutions to address security-related issues while communicating and managing security risks across the leadership teams.

The CISO function works closely with many departments across PagerDuty including products, engineering, legal, sales, compliance, IT, and internal audit to manage identified risks and partner to mitigate vulnerabilities in software, systems, architecture, processes and practices.

How You Impact Our Vision:

  • Recruit, retain and develop top talent; enable and empower them to thrive
  • Ensure alignment of the information security and compliance programs with industry standards, best practices, and regulatory requirements
  • Develop and maintain policies, procedures, and guidelines for information security and compliance
  • Develop and maintain technical solutions to address security risks, threats, and vulnerabilities
  • Manage and respond to security investigations, incidents, breaches, and other related events
  • Develop and maintain relationships with internal and external stakeholders, including regulators, industry groups, and third-party vendors
  • Develop and deliver training and awareness programs for employees, contractors, and partners
  • Ensure that the company's risk management program is integrated with the information security and compliance programs and clearly communicated to leadership teams
  • Develop and maintain metrics and key performance indicators (KPIs) to measure the effectiveness of the information security and compliance programs
  • Strategic partnership with corporate development and sales that help the company grow and lead the market

About You: (Skills and Experience)- more details on the skills of the ideal candidate

  • You have led and grown security organizations at an executive level in high-growth public SaaS companies
  • Excellent communication, interpersonal, and leadership skills
  • Demonstrated ability to work in a fast-paced, dynamic environment
  • Demonstrated experience in developing and maintaining information security and compliance programs and policies
  • Successful in partnering closely with Product/Engineering teams to drive security programs
  • Experience as a builder or breaker in your past
  • Current security certifications, including CISSP, CISM, or equivalent
  • Experience leading functions in your organization that cover:
    • Securing highly dynamic cloud environments (AWS, Azure, Google)
    • Securing high-velocity workflows in Continuous Integration and Continuous Deployment environments
    • Security Operations and Controls
    • Leading and directing technical staff in the execution of security programs and project initiatives
    • Crafting and leading compliance programs for the business
    • Customer trust deeply engaged with our sales and legal teams
    • Business continuity management, and disaster recovery
    • Performing and leading information security related audits
  • Strong knowledge of information security frameworks, standards, and best practices, including FedRAMP, NIST, ISO 27001, SOC 2, and GDPR

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users.
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
  • HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
  • Paid volunteer time off - 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.