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Senior Product Designer (Incident Management)



Product, Design
Lisbon, Portugal
Posted on Tuesday, April 30, 2024

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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PagerDuty is seeking a Sr. Product Designer in Lisbon to join our diverse, customer-focused team! As a Senior Product Designer, you will apply strategic thinking to design and deliver innovative end-to-end user experiences that optimize user needs, business goals, and technological realities across web & mobile platforms. This is an exciting opportunity to support work on PagerDuty’s core product, Incident Management. The ideal candidate will bring well-rounded design skills, with strong visual design capabilities.

In this role, you will be designing solutions for the heart of PagerDuty, our Services experience. Services is the glue that holds PagerDuty together and requires thinking about integrated experiences across the product and with other platforms. With Services, customers can map their business and technical service topographies, understand the downstream impacts of critical incidents, communicate incident statuses to relevant stakeholders, create automation to save time restoring their critical services, and much more. If you are curious, passionate, and ready to work with cross-functional teams, let’s talk!


  • Partner with Product Managers and Software Engineers to prioritize, define, and deliver best-in-class user experiences.
  • Develop and execute a design strategy that integrates with multiple product areas.
  • Create design artifacts that inspire others and are recognized by the team as raising the bar for the product.
  • Proactively generate new cross-product ideas and iterate toward implementation with your delivery team
  • Fluent in agile, able to build and groom backlogs, write tickets, prioritize work to map to strategic initiatives.
  • Design beautiful, useful, and desirable user interfaces and experiences in a team environment.
  • Conduct user research & usability tests and synthesize insights and feedback to validate design decisions.


  • You have 5+ years of relevant experience in the UX design of digital products released to the market.
  • A portfolio of work that demonstrates taking multiple projects from start to finish (from research and discovery to implementation with engineers and product teams).
  • You have the ability to think at a high level about product strategy but also act–with speed and precision–to deliver the tactical pieces to realize it.
  • Demonstrated use and contribution to a common design system.
  • Past experience establishing a design thinking culture at a fast-growing company.
  • Proficiency in Figma as well as familiarity with user research tools.


  • You have excellent communication skills.
  • Ability to mentor other members of the UX team.
  • Prior experience working on B2B SaaS products, ideally with developer tools and/or supporting complex spaces.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Lisbon office 1 Day per month, so you can thrive in your new role and fully embrace being a Dutonian!

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users.
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
  • HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
  • Paid volunteer time off - 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.