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Data Scientist III



Data Science
Santiago, Santiago Metropolitan Region, Chile
Posted on Thursday, May 30, 2024

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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Job Overview:

We are looking for a Data Scientist II, who is passionate about applying statistical concepts and machine learning to customer behavior to shape business outcomes. Every day, thousands of organizations use Pagerduty to manage their digital operations. As a Data Scientist in the GTM organization, you will analyze and interpret these large datasets to uncover insight about customer health and business trends.You will join a small and scrappy team that partners with the field to apply these findings, ensuring that customers are set up for long-term success. The ideal candidate will have a strong background in statistics, machine learning, and data visualization, along with the ability to communicate findings to both technical and non-technical stakeholders.

Key Responsibilities:

  1. Data Collection, Cleaning, and Exploration
    1. Acquire, preprocess, and clean large datasets from various sources (e.g. production, Salesforce, billing)
    2. Ensure data quality and integrity for accurate analysis.
    3. Conduct exploratory data analysis to understand the underlying patterns and trends in the data.
    4. Identify outliers, missing data, and potential challenges in the dataset.
  2. Statistical Analysis, Machine Learning and Model Deployment
    1. Apply statistical methods to analyze data and extract meaningful insights related to customer health and value
    2. Design, implement, and evaluate machine learning models for predictive and prescriptive insight for the field
    3. Deploy models into production and monitor for drift
  3. Data Visualization:
    1. Create clear and compelling visualizations to communicate complex findings to non-technical stakeholders.
    2. Use tools like Tableau for effective data presentation.
  4. Collaboration:
    1. Collaborate with cross-functional teams, including Customer Success, Sales, and Product deeply understand requirements and deliver maximum business impact.


  • Excellent understanding of statistical concepts and methodologies.
  • Strong programming skills in languages such as Python or R
  • Excellent data manipulation and querying skills (e.g. SQL)
  • Familiarity with cloud computing platforms (e.g. Snowflake, AWS)
  • Familiarity with data visualization tools (e.g. Tableau, Looker)
  • Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
  • Master’s or Ph.D. in a quantitative field such as Statistics, Mathematics, Computer Science, or equivalent experience

Availability to work in hybrid system

Location: Santiago de Chile.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users.
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
  • HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
  • Paid volunteer time off - 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.