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Data Analyst III



IT, Data Science
Santiago, Santiago Metropolitan Region, Chile
Posted on Friday, May 31, 2024

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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As a Data Analyst, you will be responsible for collecting, cleaning, and analyzing data and developing and maintaining Tableau visualizations and dashboards for the Go To Market (GTM) organization to identify trends, patterns, and insights that can be used to improve business decision-making and enhance sales performance. Proficiency in building intuitive and robust dashboards and analyses using Tableau, SQL, or Python is expected.

The ideal candidate will have strong technical skills in Tableau, as well as a deep understanding of data analysis and interpretation. Ideally, you have experience working in fast-paced, rapidly growing organizations, and possess an understanding of sales metrics, processes, and tools. A curious mindset towards the latest AI advancements, coupled with experience using AI/ML technologies, is desired.

Key Responsibilities

  • Collect and analyze sales data from various sources, including CRM systems and marketing automation platforms
  • Develop and maintain data models to support sales analysis
  • Develop and maintain Tableau visualizations and dashboards to visualize sales data and performance
  • Work with business users to gather requirements and design visualizations
  • Work with sales teams to identify and address data-related challenges
  • Train business users on how to use Tableau
  • Collaborate with data engineers to ensure that data is available in a format that is compatible with Tableau
  • Comfortably handle large datasets, ensuring data accuracy and reliability while drawing meaningful conclusions for the organization
  • Stay up-to-date on the latest Tableau features and best practices

Minimum Requirements

  • Bachelor's degree in business, computer science, data science, statistics, or related field
  • 3+ years of experience with Tableau
  • Strong proficiency in data analysis tools and techniques using as SQL or Python
  • Exposure to big data platforms - Snowflake, Redshift, Azure, Matillion, Hadoop
  • Strong understanding of data visualization principles
  • Excellent communication and teamwork skills
  • Ability to work independently and as part of a team

Preferred Qualifications

  • Tableau certification
  • Direct experience within a SaaS organization
  • Knowledge of the latest AI and data synthesis techniques for generating insights
  • Exposure to AI, Deep Learning, Neural Networks, NLP
  • Knowledge of Salesforce tools for data cleansing and data quality management

Hybrid System

Location: Santiago de Chile

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users.
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
  • HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
  • Paid volunteer time off - 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.