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Senior Software Engineer - Billing & Monetization Team

PagerDuty

PagerDuty

Software Engineering
Lisbon, Portugal
Posted on Friday, May 31, 2024

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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PagerDuty is seeking a Senior Full Stack Software Engineer to join our diverse, customer-centric technology company! We’re looking for an engineer who is passionate about backend development AND can help develop front-end projects when needed

As a Software Engineer at PagerDuty, you’ll be part of a team that’s intensely focused on our customers and the engineering community.

We solve BIG problems for BIG customers! We design, build, and run robust systems that extend and enhance our amazing products. Of course, we use our own products ourselves!

The Billing Engineering team is critical to the success of PagerDuty as a growing, global business, and we are looking for engineers who enjoy playing a role in the delivery of key initiatives from across the entire organization.

As a member of this team you will play an influential role as a senior developer, both by building and maintaining software and by communicating with internal, and especially non-technical, stakeholders to keep business moving forward.

Established in late 2021, Lisbon, Portugal is PagerDuty’s second location in Europe, after London, UK, and with activity further bolstered by a sales team across the continent. Dutonians in Portugal are valued members of our global team, with equal access to competitive pay and benefits, learning and development programs, structured career architecture and opportunities for advancement, company culture events, and the enriching experience of collaborating with colleagues all around the world.

Based on the success of the region, we are excited to have expanded our presence in Europe with our Portugal location, along with now offering our customers a European hosting option for data assets, including customer-generated data.

We are thrilled to be a part of Portugal’s flourishing technology network and provide career-making moments at PagerDuty.

Key Responsibilities:

  • From day one, you’ll be designing, coding, testing and shipping microservices and user interfaces that ensure we deliver secure, highly reliable and scalable solutions to our customers. You are comfortable working across both backend and frontend systems.
  • Since we own and operate what we build, you’ll collaborate closely with engineers across teams.
  • You will be working on systems that manage millions of dollars of PagerDuty revenue, building new features to improve our checkout, licensing, and billing systems.
  • With 14,000+ global customers and growing, you’ll be solving really interesting technical challenges while helping to scale our product to keep up with demand.
  • You will be participating in your team’s on-call rotation, triaging and addressing production issues as they arise.

Basic Qualifications:

  • 7+ years of development experience overall.
  • Strong communication skills with proven ability to work cross functionally with technical and non technical stakeholder groups.
  • Our tech stack for this team includes Ruby on Rails, Phoenix/Elixir, and React, but if you are proficient with another tech stack and willing to learn/flex to our stack, please apply!
  • Development experience working on customer-facing, web-based systems.

Preferred Qualifications:

  • Experience designing, building, and operating large systems with scalability, availability, and performance requirements.
  • Experience working in an agile environment with iterative development and fast feedback.
  • Experience with tools that ensure your high quality work makes a smooth, automated, repeatable transition from your machine to our staging and production environments.
  • Experience working in a global distributed environment.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
This role is expected to come into our Lisbon office at least 1 time per /month, so you can thrive in your new role and fully embrace being a Dutonian!

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users.
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
  • HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
  • Paid volunteer time off - 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.