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Manager, Enterprise Sales Analysts



IT, Sales & Business Development
Santiago, Santiago Metropolitan Region, Chile
Posted on Tuesday, June 4, 2024

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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We are seeking a proactive and organized individual to join our leadership team as a Manager of our Enterprise Sales Analysts. As an Enterprise Sales Analyst Manager at PagerDuty, your primary responsibility will be to coach a team of high-performing Enterprise Sales Analysts. You will also collaborate closely with cross functional partners in Marketing leadership, Account Managers leadership, and Customer Success Managers leadership to develop expansion strategies within our current enterprise account base.

Primary Responsibilities:

  • Lead a team of Enterprise Sales Analysts that are paired with Enterprise Account Managers
  • Train other members of the Enterprise Sales Analyst Team to identify, contact, and create qualified meetings
  • Work closely with the Demand Gen team to plan, execute, and provide feedback on MQLs and integrated campaigns
  • Work closely with Sales and CSM leadership to improve quality and pipeline impact of meetings
  • Work closely with Sales and CSM leadership to identify areas of improvement for the ADR Teams
  • Work in collaboration with Content, Marketing Program Managers, and Product Marketing to develop effective messaging to convert inbound/outbound interest into qualified pipeline
  • Plan for hiring and onboarding new Enterprise Sales Analyst
  • Accurately forecasts weekly, monthly, quarterly attainment


  • 3+ years Experience in sales, marketing, or customer service for a technical product - leadership experience is a plus
  • Experience with CRM software (Salesforce preferred)
  • Bachelor's degree in business, finance, marketing or related field.
  • Management experience with a proven track record of hiring, retaining and developing individuals and team is a plus
  • Thorough understanding of sales process and techniques.
  • Knowledge of market research and data analysis.
  • Experience with Salesforce preferred or other CRM experience.
  • Experience working in and building inside sales teams that drive opportunities and revenue.
  • An ability to adapt amidst rapid growth and change.
  • Experience achieving and exceeding goals (as individual or manager) and building and managing key metrics for a sales organization.
  • Self motivated, creative, empathetic, flexible with the ability to perform well under pressure.
  • Passionate about technology, learning, and teamwork
  • Excellent spoken and written English

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users.
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
  • HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
  • Paid volunteer time off - 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.