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Senior Program Manager - Field Operations Strategic Initiatives



San Francisco, CA, USA
Posted on Tuesday, June 18, 2024

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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PagerDuty is seeking an experienced and highly skilled Program Manager for strategic Initiatives. The ideal candidate will have a strong background in Strategy and Operations, Consulting and/or program management with 10+ years of experience in high tech. A successful program manager is a leader and facilitator; is driven, organized, and detail oriented; excels in program/project management; communicates with ease at all levels; and is self-motivated to succeed in ambiguous environments. The candidate should be adept at breaking down complex problems, and frame these problems so that they can be operationally executed with measurable results. Being data-driven along with excellent written, verbal, and presentation skills will be important drivers of success.


  • As a key member of our team, you will be responsible for driving the success of our strategic initiatives and ensuring the efficient execution of our operations
  • Structure and break down complex business problems, develop hypotheses, drive analysis, and frame options in a data-driven manner
  • Proactively identify challenges and opportunities to create value, and scope into actionable insights and plans
  • Develop and implement strategic initiatives that align with PagerDuty's overall goals and vision
  • Lead cross-functionally to ensure the successful execution of projects and programs
  • Identify and track key performance indicators to measure the effectiveness and impact of initiatives
  • Collaborate with stakeholders across the organization to gather feedback and incorporate it into program development and improvement
  • Develop and manage project budgets, timelines, and resources to ensure efficiency and cost-effectiveness
  • Communicate progress, updates, and challenges to senior leadership and stakeholders
  • Identify and mitigate potential risks and issues that may arise during program execution
  • Foster a collaborative and innovative culture within the Strategy & Operations team and across the organization
  • Maintain a high level of professionalism, integrity, and discretion in handling confidential information


  • 10+ years of consulting, Strategy and operations, business operations or program management experience
  • Proven success in project management, operations, or consulting roles.
  • Comfortable independently navigating and thriving in a fast-paced, dynamic environment.
  • Exceptional communication skills for clear and concise conveyance of complex ideas and data.
  • Strong analytical skills for rapid data gathering, analysis, and decision-making.
  • Demonstrated ability to build and maintain relationships across organizational levels.


  • Masters in Business, related technical field, or equivalent practical experience
  • Strong Looker, Tableau or similar tools for data analysis
  • SQL Proficiency
  • Strong Written and Presentation Skills oriented towards Executive Communications
  • Work experience in a fast-growth environment

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our San Francisco office 3-4 times per week, so you can thrive in your new role and fully embrace being a Dutonian!

The base salary range for this position is 142,000 - 221,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users.
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
  • HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
  • Paid volunteer time off - 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.