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Sales Strategy & Operations Manager



Sales & Business Development, Operations
San Francisco, CA, USA
Posted on Saturday, June 22, 2024

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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Sales Strategy and Operations Manager

PagerDuty is seeking an experienced and highly skilled Sales Strategy and Operations Manager. The ideal candidate will have a strong background in Strategy and Operations, Consulting and/or Business operations with 8+ years of experience in high tech. The Sales Strategy and Operations team is responsible for helping define and execute the strategy to support our best-in-class enterprise sales team. This role will report to the Sr. Director of Strategy and Operations. The candidate should be adept at breaking down complex problems, and frame these problems so that they can be operationally executed with measurable results. Being data-driven along with excellent written, verbal, and presentation skills will be important drivers of success.


  • As a key member of our team, you will conduct analyses and lead initiatives focused on go-to-market strategy, analytics, and operations that impact the Enterprise business
  • Leverage structured problem-solving techniques to drive operational rigor and improve processes across our sales organization
  • Analyze raw data to find actionable insights, detect risks and opportunities, and suggest solutions for how to bolster the performance of our sales teams and products
  • Work cross-functionally across Finance, Sales, GTM, and other key stakeholders to effectively implement strategic initiatives
  • Maintain a high level of professionalism, integrity, and discretion in handling confidential information


  • 8+ years of Strategy and operations, business operations or Consulting experience
  • Comfortable independently navigating and thriving in a fast-paced, dynamic environment.
  • Exceptional communication skills for clear and concise conveyance of complex ideas and data.
  • Comfortable with loosely defined requirements where you exercise your analytical skills to collaborate with the rest of the cross functional teams to build solutions
  • High degree of intellectual curiosity and self confidence
  • Demonstrated ability to build and maintain relationships across organizational levels.


  • Masters in Business, related technical field, or equivalent practical experience
  • Strong Looker, Tableau, or similar tools for data analysis
  • Work experience in a fast-growth environment
  • Advanced knowledge of spreadsheet and presentation tools along with building exec-facing presentations, and narratives
  • Ability to communicate complex ideas both verbally & in writing

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our San Francisco office 1 day per week, so you can thrive in your new role and fully embrace being a Dutonion!

The base salary range for this position is 120,000 - 187,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users.
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
  • HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
  • Paid volunteer time off - 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.