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Associate Customer Success Manager, DACH, Mid-Touch (m/w/d)



Customer Service, Sales & Business Development
Berlin, Germany · Munich, Germany
Posted on Friday, May 10, 2024
The Role: How you'll make an impact at Personio
This position can be office-based (hybrid) in Munich or Berlin.

At Personio, Customer Experience is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Experience follows the mission to maximize customer value in our everyday business. As part of the Emerging Corporates (Mid-Touch) Team, you enable our customers to maximize their product experience by driving product adoption and growth opportunities at scale.
Role Responsibilities: What you'll do
  • Manage a portfolio of 50+ customers in the Mid Market.
  • Build and nurture strong relationships with your customers, acting as their trusted partner throughout their customer life-cycle journey at Personio.
  • Prioritize based on customer focus to ensure that no customer is overlooked or underserved.
  • Leverage data to effectively drive the successful adoption and retention of your customers.
  • Identify upsell opportunities and develop actionable plans for expansion in close collaboration with the Growth Manager.
  • Act as the voice of the customer and help translate their needs into product requirements.
  • Challenge the status quo and seek opportunities for innovation within the Customer Success processes and structures.
Role Requirements: What you need to succeed
  • ±2 years of client-facing experience in managing a large customer portfolio, ideally at a SaaS company.
  • Strong prioritization and execution capabilities, driven by customer needs, business impact, and expansion potential.
  • The ability to identify upsell opportunities and develop actionable plans to drive expansion.
  • An analytical mindset in combination with a strong sense of accountability and ownership.
  • A deep understanding of value drivers in recurring revenue business models.
  • The ability to excel in a dynamic environment, quickly adapt to challenges and keep a positive attitude.
  • Fluent in German and English.
Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
  • Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
  • Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
  • Make an impact on the environment and society with 2 (fully paid) Impact Days – one for an individual project of your choice and one for a company-wide initiative
  • Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
  • Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
  • Invest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and more
  • Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
  • Engage in a high-impact working environment with flat hierarchies and short decision-making processes
About us
Bring your best. Make your mark. We’re using technology to revolutionize the way HR operates so that we can transform the way millions of people experience work every day. We move fast, challenge the status quo, and support our people as they shape their careers.

With over 10,000 customers and a team of 2,000 in eight offices around the world, now is the perfect time to join! We believe in hiring driven people who want to make an impact. So bring your best, and let’s build the future of HR technology together.

Discover our Personio Principles, that guide our mindset, behaviours, and the ways we work together:

Exceed Customer Expectations: We anticipate, prioritize, and solve for the needs of our customers.
Deliver Exceptional Results: We dream big and move with urgency to make great things happen.
Elevate One Another: We work together as trusted partners to amplify our collective impact.
Care to Challenge: We care personally and challenge directly to unlock our full potential.
Ignite Positive Momentum: We embrace the challenge with a positive mindset and celebrate our wins together.