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Product Operations Specialist, Migrations

Pismo

Pismo

Product, Operations
Brazil
Posted on Thursday, May 30, 2024

Pismo

Our mission at Pismo is to replace the outdated infrastructure that still powers the backend of most digital payments. We are a technology company known for our leading core banking and payment platform. Our platform provides cloud-native solutions for core banking and payments, paving the way for a new generation of more sophisticated payment solutions. We're looking for talented people to help us deliver cutting edge solutions to ensure our customers enjoy world class solutions. We started in Brazil and are now almost 500 people globally. Come and join the adventure.

Summary

The Product Operations team is responsible for being the gear between the Engineering, Products, Implementation, and Sales teams, integrating activities with Pismo customers from these four main teams. Focused on customer migration, the ProdOps team facilitates areas and customers within Pismo.

What you'll do

• Support Operational team and squads to solve operational and technical issues;
• Work closely with the Engineering Team to identify operations issues and bring them to the squads to improve the products/features;
• Be the key person to support the efficiency between engineering, product, and customers;
• Develop support materials and documentation about the product business and processes that involve the operation process;
• Help the Product and Engineering Team to support the customer implementation;
• Work closely with the customers and IT Governance team to support the Product Manager on customer cards;
• Building and iterating on systems that inform the tech team of key user issues and seeing through their resolutions;
• Creating accountability systems that better track and circulate the status of feature development to inform internal teams;
• Summarizing trends and themes from feature requests, support tickets, and churn reasons;
• Compiling reports on recent feature requests and upcoming launches to share with internal stakeholders.
• Support management of projects related to feature development and maintenance that sit within the product, engineering, and design teams
• Gathering and analyzing product data, surfacing to relevant teams to inform the direction and understanding of key features

Minimum Qualifications

  • Bachelor's degree in computer science or similar
  • Solid experience in the product area
  • Proficiency in SQL and logs
  • Experience with cards (financial industry)
  • Excellent writing and oral communication skills
  • Advanced English or Spanish
  • Desirable experience with the migration process
  • Desirable experience with Looker or Grafana
  • Desirable experience with process design

Core Benefits

  • Remote work
  • Flexible hours
  • Gympass
  • Meal & Food vouchers
  • Remote work financial support
  • Life Insurance
  • Medical and Odontological Assistance
  • Employee child care benefit: daycare
  • Vidalink partnership
  • Day off (Birthday)
  • Support for studying languages
  • 50% off AWS and GCP certifications

Pismo is a techfin providing a cutting-edge processing platform for card issuing, digital accounts, wallets, merchant management, and other next-gen payment solutions. We currently process millions of accounts for fintechs and large banks worldwide, from Latam and expanding into European and Asian markets, who launch next generation products using Pismo’s resilient and innovative infrastructure.Pismo’s growing list of innovative offerings include:

  • Card Issuing: A fully featured platform for Visa, Mastercard, or private level issuing of credit and prepaid cards. Pismo’s platform allows its customers to control everything from client acquisition to account management.
  • Digital Banking & Wallets: Pismo provides a transaction banking core for modern digital banking experiences, from easy client acquisition to enriched cash-in / cash-out operations and internal transfers / P2P transactions.
  • Seller Management: From the onboarding to the daily management of each seller, Pismo’s platform runs a workflow process with pertinent settlement and commercial parameters for each transaction, such as MDR, clearing rules, settlement requirements, and days to pay.

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Our core values

Responsibility & Commitment

Responsibility and Commitment are key tenets of Pismo's business. In all of our interactions, ethics and honesty serve as guiding principles. Transparency and alignment are essential at Pismo to foster a culture of accountability where people do not take shortcuts and dare to be vulnerable. We encourage ownership and enable our employees to be a part of the solution to our challenges.

Challenging the Status Quo to Drive Change

Pismo is a disruptive company that knows we can’t count on what got us here to get us where we want to go. Instead of following trends, our team members create them. We strive for the best solution for every situation, not the easiest. Taking the ordinary or common sense route is insufficient. This is how we affect real change.

Minimum Friction Experience

Pismo's success depends on fluid, clear, and careful internal and external communication. Our solutions should address issues directly rather than causing new ones. We understand that learning and development is a positive outcome of necessary friction. We want our customers and employees to have a pleasant experience free of bureaucracy.

Collective Power

Pismo isn't simply mine, yours, or some other team's. All of our people have a good purpose for being here. Each of us, in our way, has the freedom to be ourselves and know we are accepted. Pismo values being a multicultural organisation. We are stronger, more efficient, and happier when we operate as a team.

Delivering Value and Excellence

Constant development is essential as it allows us to supply high-quality products and services while ensuring that we always bring value to our clients. Pismo recognises the importance of new information in breaking down boundaries and forging new possibilities. We pave the way and set trends by developing market-leading solutions.

Focus on People

People are a company's most valuable asset. That is why we prioritise attracting and hiring the best people, followed by personal and professional development. We invest in people's growth and empower them to take charge of their careers. We value work-life balance because we understand how difficult it can be to distinguish between work and life.

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Pismo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Pismo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Pismo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.