Delivery and Implementation Manager
Pismo
Pismo is a techfin providing a cutting-edge processing platform for card issuing, digital accounts, wallets, merchant management, and other next-gen payment solutions. We currently process millions of accounts for fintechs and large banks worldwide, from Latam and expanding into European and Asian markets, who launch next generation products using Pismo’s resilient and innovative infrastructure.Pismo’s growing list of innovative offerings include:
- Card Issuing: A fully featured platform for Visa, Mastercard, or private level issuing of credit and prepaid cards. Pismo’s platform allows its customers to control everything from client acquisition to account management.
- Digital Banking & Wallets: Pismo provides a transaction banking core for modern digital banking experiences, from easy client acquisition to enriched cash-in / cash-out operations and internal transfers / P2P transactions.
- Seller Management: From the onboarding to the daily management of each seller, Pismo’s platform runs a workflow process with pertinent settlement and commercial parameters for each transaction, such as MDR, clearing rules, settlement requirements, and days to pay.
Summary
The mission of the Delivery & Implementation team is to offer clients the best possible onboarding and implementation experience, while accelerating time to revenue
What you'll do
More specifically, you will have to:
- Work closely with Sales to understand client opportunities and be ready to engage with qualified clients.
- Set clear expectations with clients on the onboarding process, including key prerequisites for initiating the implementation.
- Agree with clients on their initial launch strategy, scope, roles & responsibilities and key milestones, while taking into consideration Pismo’s readiness to deliver any client requirements.
- Ensure internal stakeholders are aware of the client engagement, understand any requirements related to their teams and have capacity to support, as needed.
- Partner with external parties and align on approach and timelines.
- Oversee all workstreams during the implementation phase, including the execution of implementation activities, management of feature requests and delivery of special projects (certifications, environments, etc.)
- Closely monitor progress against milestones, facilitate change requests and manage risks, issues and escalations.
- Engage regularly with the client’s senior management to provide key updates and the necessary assurance around the overall engagement.
- Handover to Client Success, upon successful launch to market
Minimum Qualifications
- Card Issuing experience
- Ability to drill down to detail and manage implementation tasks
- Ability to make decisions and manage escalations
- Strong stakeholder management skills
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Pismo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Pismo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Pismo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.