Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development, and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

Position Summary

The Technical Program Manager (TPM) for Onboarding & Implementation within Client Services Advisory is responsible for delivering high-impact, client-facing programs that unite project management, technical expertise, and client engagement.

The TPM will lead complex, concurrent programs across multiple markets, driving the flawless implementation of Visa’s multi-market solutions to achieve measurable business outcomes. Acting as both a technical program leader and a client advisor, the TPM serves as the critical bridge between technical teams and clients—ensuring all stakeholders are informed, aligned, and confident in the delivery process.

This role demands a deep understanding of payment processing and the ability to translate technical complexities into clear, actionable implementation steps for clients. By aligning technical execution with business objectives, the TPM ensures that Visa’s solutions directly contribute to revenue realization and long-term client success.

Responsibilities:

• Lead and execute large‑scale, multi‑country Visa client onboarding and strategic implementation projects, ensuring customer expectations are exceeded while driving measurable business outcomes, maximizing Visa solution adoption, and aligning delivery with ongoing product developments and an evolving landscape.
• Act as a trusted advisor to client, providing strategic and technical guidance to optimize payment operations.
• Drive pre-sale discussion, dealmaking and pitching activities to deliver technical advisory services on deep dive topics to solve clients’ technical and operational challenges.
• Coordinate directly with clients to analyze card program setup requirements to implement Visa products and services to support the business and formulate implementation solutions
• Prepare and maintain detailed project plans, risk mitigation plans, status reports, and issues logs to enhance internal and external communications
• Gather and document project requirements while providing client consultative guidance on Visa regulations, fees, features and functionality
• Represent client system and operational requirements to internal Visa organizations. Maintain cross-functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor
• Set priorities, influence others, manage client expectations and multi-task under tight deadlines
• Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments
• Orientation towards quality enhancement and process improvement, proactively identify opportunities and implement recommendations to increase service quality and efficiency
• Assume appropriate decision-making authorities to ensure flawless execution of project objectives
• Coordinate internal Visa resources to ensure delivery on commitments

Why this is important to Visa:

This role supports Visa’s commercial success by aligning client needs with Visa’s solutions and ensuring smooth, high‑quality implementations. Through effective delivery and strong client partnership, the TPM helps drive client satisfaction and contributes to revenue growth.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:
5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

Arabic Speaking
6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused. As a candidate, you should have:
Bachelor’s Degree or equivalent qualification
A minimum of 6+ years’ experience in a customer support role in financial services, payment card, software or information services
Possess deep Subject Matter Expertise in multiple areas such as card payment systems, products and services, project management, gained through years of experience supporting clients and new product implementations within a payment processing environment
Strong interest in driving sales and derive huge satisfaction in delivering value to clients
The ability to successfully manage competing priorities while serving as a positive influence across the organization.
Be able to communicate complex, technical concepts in a focused and well-organized manner
Be able to learn and acquire knowledge in new technologies in keeping step with market developments
Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions
Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
Excellent project management skills
Effective verbal, written, presentation and interpersonal skills
Demonstrated ability to articulate complex technical terms or processes into business language
Core Competencies:
Ability to operate with ambiguity and strive towards an optimum outcome for Visa and our clients
Team collaboration demonstrated by desire and willingness to share knowledge with a broader team, be receptive to new ideas and changes to the standard operational procedures
Client-centric innovation — design solutions that drive measurable business impact.
Experience in regional or multi-market program delivery.
Knowledge of digital payments, APIs, and fintech ecosystems.
Demonstrated ability to influence C-suite stakeholders and negotiate strategic agreements.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.