Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

The Sales Operations team within the Value-Added Services (VAS) business unit is driving innovation by leveraging Generative AI (Gen AI) and advanced tools to optimize operational workflows with a focus on improving sales pipeline accuracy, quote-to-cash efficiency, and opportunity validation. We are seeking a Manager to lead AI Enablement initiatives, integrating AI-driven solutions into Sales Operations processes to deliver greater efficiency, accuracy, and data-driven decision-making. This role is highly collaborative and will serve as a catalyst for transforming how we manage opportunities, validate data, and support sales execution.

Key Responsibilities:

Gen AI Research & Solution Assessment:

• Identify, evaluate, and implement Gen AI solutions that streamline Sales Operations processes such as opportunity validation, pricing workflows, and contract governance.
• Monitor market trends, vendor offerings, and internal pain points to uncover AI-driven optimization opportunities.
• Conduct analyses (e.g., cost benefit, feasibility, risk) and prepare recommendations for leadership review.
• Stay ahead of emerging AI trends and proactively recommend enhancements to maintain competitive advantage.

Cross-Functional Support:

• Drive cross-functional initiatives and own roadmap for AI-enabled Sales Ops processes.

Enablement & Change Support:

• Develop training materials, job aids, and quick start guides to support adoption of AI tools and processes.
• Organize demos, workshops, and feedback sessions to drive engagement and continuous improvement.

Governance & Best-Practice Contribution:

• Contribute to guidelines addressing security, compliance, and ethical use of AI within Sales Operations.
• Maintain a central repository of standards, templates, and lessons learned for AI-enabled processes.

Performance Measurement & Reporting:

• Define KPIs in partnership with business owners to measure AI impact on operational efficiency.
• Build dashboards and reports (e.g., Power BI, Tableau) to visualize adoption, performance, and ROI

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Bachelor’s degree in computer science, Engineering, Data Analytics, Business, or a related field
• Exposure to Gen AI, machine learning, or advanced analytics tools (e.g., LLMs, prompt engineering, RPA) is preferred.
• Familiarity with sales technology stack (CRM, CPQ, quoting tools) and ability to integrate AI solutions into these platforms.
• 3–5 years of experience in product operations, business analysis, portfolio or project management, or a related analytical role.
• Proficient in data analysis and visualization tools such as Excel, Power BI, Tableau, or similar.
• Strong problem-solving skills with the ability to break down complex issues into actionable tasks.
• Excellent written and verbal communication skills, comfortable preparing executive ready materials.
• Demonstrated ability to work cross functionally and manage multiple priorities in a fast-paced environment.
• Passion for technology innovation and continuous learning.

Ideal Candidate:

• Strong understanding of Sales Operations processes and pain points. Experience with CRM platforms (e.g., MS Dynamics), CPQ systems, and workflow automation tools is a plus.
• Proficient with AI/automation tools and data visualization platforms.
• Ability to translate business needs into technical requirements and actionable solutions.
• Excellent communication and change management skills.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 116,300 to 187,350 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.