Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Field Service Engineer you will provide advanced technical support to Rockwell Automation customers, the Field Sales Force, Industry Sales teams, and internal GMS personnel. The role involves interpreting complex technical information, delivering programming and application support, conducting system troubleshooting and fault finding, preparing accurate system specifications, and coordinating hardware and software project activities. You will also respond to emergency callouts and support customers on-site when required.

You will report to the Services Manager and have a hybrid schedule working in Johannesburg, South Africa.

Your Responsibilities:

Technical Support & Application Engineering

• Provide application engineering and programming assistance to customers and internal teams
• Deliver on-site consultation to resolve issues related to Rockwell Automation products
• Recommend corrective actions and troubleshooting strategies
• Conduct site visits to investigate issues, validate warranty claims, and support system performance

Customer Engagement & Service Delivery

• Promote awareness of Rockwell Automation service offerings
• Support product and system presentations, including design alternatives and technical recommendations
• Maintain accurate customer interaction records in RAMSES / CLARIFY

Product & System Expertise

• Provide feedback to Product Managers on product performance and quality
• Stay current with Rockwell Automation technologies through formal training

Operational Responsibilities

• Coordinate hardware and software system projects
• Conduct in-house repairs when required
• Prepare administrative and accounting reports as per Services Manager requirements
• Ensure responsible management of company assets

Field Work & Availability

• Travel to remote customer sites for extended periods when required
• Participate in the 24-hour standby roster for emergency support
• Spend approximately 85% of working time on customer sites, with an estimated 50% of weekdays spent away from home in Rockwell Automation–supplied accommodation

The Essentials - You Will Have:

5+ years of experience and demonstrate a strong technical capability in:

Automation & Control Systems

• PLC, software, and SCADA configuration, troubleshooting, and fault finding
• FT View SCADA development
• Industrial computer systems

Networks & Integration

• Industrial communication networks (EtherNet/IP, DeviceNet, ControlNet)
• MIS/MES integration, including SQL database connectivity and reporting (standard and customised)

Industry & Application Exposure

• Experience executing RAMS solutions within the mining and metals sector
• Strong understanding of industrial automation products and applications
• ·Prior experience in a customer-facing engineering support role

The Preferred - You Might Also Have:

• Strong interpersonal and communication skills
• Excellent analytical and fault-finding ability
• Ability to work independently and manage diverse technical tasks
• Team-oriented mindset with the ability to meet shared targets
• Competence in report writing
• Familiarity with SAP and Workday system

What We Offer:

Our benefits package includes …

• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• On-demand digital course library for professional development
• Comprehensive mindfulness programs with a premium membership to Calm
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.