SR. Product Specialist
Plex Systems, Inc.
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
Senior Product Specialist
Bangalore
We are seeking a seasoned professional to provide advanced user support for Rockwell Automation’s Digital Tools ensuring users across regions can configure, quote, and troubleshoot efficiently. The role blends hands-on technical support with stakeholder collaboration across Product Owners, IT, and Customer Care, and requires deep industrial automation domain knowledge. Experience with Rockwell Automation products is a strong advantage.
You will report Global Manager – Digital Tools and follow a Hybrid working schedule in Bangalore
Your Responsibilities:
Frontline & escalated user support for Digital Tools via tickets, email, and Teams; own issues end-to-end through resolution.
Diagnose and troubleshooting configuration, pricing, and data-sync problems and coordinating fixes with Product Data Modelling and IT team.
Operate within the standardized support), maintain clear communication threads, and ensure transparency of status and ownership.
Create and maintain knowledge articles (how-to, known issues, workarounds) and contribute to release notes for tool updates.
Proactively monitor tool health and user feedback; identify patterns, drive root-cause analysis, and recommend process or product improvements.
Collaborate with Product Owners and development teams to validate fixes, influence backlog priorities, and improve usability and performance.
Advocate for continuous improvement in user experience and adoption.
The Essentials - You Will Have:
Bachelor’s degree in engineering—Electrical, Electronics, or Instrumentation (or equivalent).
10+ years’ work experience in industrial automation or related technical domains.
Strong command of English—clear, concise written and spoken communication.
Demonstrated experience in field support, technical support, or user support environments.
Technical problem solving & root-cause analysis
Customer focus with high empathy and professionalism
Written/visual documentation and knowledge sharing
Cross-functional collaboration and influence without authority
Ownership & urgency—ability to manage multiple priorities
The Preferred - You Might Also Have:
Hands-on familiarity with Rockwell Automation products and software.
Experience supporting or using any one of Rockwell Automation’s tools (ProposalWorks, IAB or Advisor)
Exposure to ticketing workflows.
Strong stakeholder management skills; comfortable collaborating across Product Owners, Development and IT teams.
What We Offer:
Our benefits package includes …
Comprehensive mindfulness programs with a premium membership to Calm
Volunteer Paid Time off available after 6 months of employment for eligible employees
Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
Employee Assistance Program
Personalized wellbeing programs through our OnTrack program
On-demand digital course library for professional development
... and other local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.