Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

MANAGER GEBS BUSINESS OPERATIONS

Noida

Role Purpose:

The "Team Lead Business Operations "is part of GEBS Business Operations. We work closely with our valued stakeholders (customers, distributor partners and country teams) to drive process optimization and enhancement, and own & manage stakeholder/customer experience on every interaction in a fast paced, structured GSC environment, and reduce transactional efforts via effective and efficient processes which help to expedite issue resolution.

You will be reporting to MANAGER GEBS BUSINESS OPERATIONS.

Key Responsibilities:

• Responsible for leading a team of GEBS Operations Logistics organization employees to ensure and effective completion of work
• Reduces customer efforts and enhances productivity via process improvements
• Drive process efficiency various CI & Lean Methodologies
• Enable the ecosystem for potential automation
• Collaboration within department, maintaining a consistent information sharing process
• Collaboration with other departments to resolve complicated issues
• Providing timely feedback to the Team & taking full responsibility including assessment, management and performance appraisals (PADR) of the team reporting to this position
• Taking the initiative to work with team to achieve business goals
• Enhances competency level in a planned manner
• Provide direction, assistance & collaborates with Team Effectively
• Handles escalated customer issues and ensure resolution to these issues.
• Planning and executing in simple, effective ways to consistently achieve desired outcomes
• Takes responsibility for individual performance and aware of team performance goals
• Collaboration with other departments to resolve complicated issues
• Managing work flow and work schedules of the team
• Supportive of team decisions and is trusted by others
• Involved in various Projects and assisted Management in business operation

Skills, Knowledge, Experience and Education

• Full-time Bachelor's Degree mandatory.
• Minimum 8 or more years of experience, working in a fast paced, high volume business environment
• Expertise with SAP – CRM, ERP, ECC
• Alternative Positioning and managing team
• Analytical and conceptual expertise
• MBA or similar professional qualification will be preferred
• Expertise in one or more of Rockwell Automation's business systems is required
• Working knowledge of web based tools is preferred

Information Processing Capability (Factors of Complexity)

• Drives the development and enhancement of measurement methodologies
• Planning, documentation, analysis and business requirements management techniques
• Administrative and reporting abilities
• Determine and drive processes which are best fit for Automation
• Contribute to the company knowledge base and process improvements
• Understands how to communicate difficult/sensitive information.
• Quality, on time delivery of agreed deliverables
• Ownership, Issue diagnosis, Resolution & Next issue avoidance
• Managing work flow and work schedules of the team and prioritizing tasks
• Collaboration with team members and stake holders
• Owns business and technical requirements
• Clarifying a shared desired future with others and inspiring them to achieve it
• Attain results by feedback, Coaching and direction to team members
• Quality checks and training plan creation for team
• Advocacy & Alternate Positioning
• Build Organizational Talent
• Provide input and recommendations to the Department Head
• Willingness for business travel.
• Capability of handling dynamic volume on real time basis
• Responsible for enforcement of project deadlines and schedules
• Maintain and drive high team morale
• Takes input from supervisor and appropriately and accurately applies comments/feedback
• Flexibility for working in different time zones, work from home as per business requirement
• Other duties to be assigned by Immediate Manager

Key Performance Metrics

• Continue globalization of Shared Services
• Ensure Process Transition is a low effort activity for our stake holders Process
• Ensuring Quality of transitioned/Sustaining existing processes
• Reduces customer efforts and enhances productivity via process improvements
• Identify and drives opportunities for Automation
• Improves process by partnering with in stakeholders/country teams
• Meet and drive respective operating/function KPIs
• Enhances competency level in a planned manner – Self Development

What We Offer:

Our benefits package includes …

• The ability to collaborate with, learn from colleagues in a complex, global organization.
• We provide a working environment with a creative company, paired with a great compensation package, great benefits, and a supportive atmosphere where you can sharpen with new challenges and development opportunities.
• Hybrid work-from-home and at a determined Rockwell Automation facility.
• Corporate Social Responsibility opportunities,
• Support from our 24/7 employee assistance program.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.