Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Team Lead - LCS Projects Administration

Noida/Pune

As Team Lead - Project Administration, you will be responsible to achieve functional excellence in LCS Project administration (from Order Booking to Closure) and drive business productivity & Operational efficiency across, including adoption of technological advancements for process automation. Manage engagement for LCS Business in areas of GPO stream of Order Management & Invoicing (Projects Delivery Operations) and work with global partner to finds areas to reduce complexity, standardise and optimize the way of execution. You will report into Manager – GEBS Project Administration and will have a hybrid working. This position requires to provide effective strategic leadership to assigned organization.

You will report to MANAGER GEBS BUSINESS OPERATIONS.

Your Responsibilities:

• Lead / manage Business operations assignments (Customer order booking), which are moderate to high in complexity, following all relevant policies and procedures.
• Provide leadership to the assigned team to lead efficiency in execution.
• Maintain the confidentiality of sensitive and proprietary technical, financial, and commercial information.
• Manage business process transitions and find areas to reduce complexity in executing the tasks as well as standardizing the way of execution.
• Ensure that you adequately document all audits (internal/external), and you deal with significant risk areas promptly.
• Engage with various stakeholders to identify opportunities for increased engagement, seek feedback on deliverables and to improve overall engagement
• Ensures deliverables provided by team are delivered within exceptional good quality on time and on budget with high levels of Internal Customer Satisfaction.
• Manage utilization of all resources and ensure accurate capacity planning.
• Manage resources appropriately and to assign right skills to the work.
• Work with required regional and domestic stakeholders to ensure compliance and smooth processing of the activities/processes assigned.
• Demonstrate accountability for completing work assignments given in the form of process objectives & goals; meet commitments and deadlines.
• Manage and leverage the Business ops resources throughout different Regions for required support
• Leverage resources to ensure the team to meet process requirements defined in Standard Processes also respects the Quality Management System processes.
• Manage team performance to develop team capability and motivate the team.
• Create developmental plans for any identified gaps.
• Support best practice sharing and knowledge transfer among teams to improve competency of whole team.
• Lead and coach the teams in Operations including third-party resources to comply with RA standards and practices.
• Assess and develop competency and capabilities among the team.
• Encourage multi-skilling within the team to ensure better utilization.

The Essentials - You Will Have:

• Bachelor's Degree. Diploma / degree in Business Administration
• Minimum of 8+ years of relevant experience in Business Operations.
• Typically requires 5+ years of hands-on experience in the Order-to-Cash (O2C) process lifecycle (Projects / contracts delivery or fulfilment preferred).
• Have exposure to Global Work style, engagement with clients while sitting at remote locations.
• Willing to work in flexible business shifts / global time zones including NA/LA time zone to lead business stakeholder connect
• Flexibility to travel, 10% of the time, within and outside India (if required) to meet functional, client/ stakeholder teams

The Preferred - You Might Also Have:

• Master's in Business Administration
• Experience in technological adoption for process automation, optimization as well enhancements for increased efficiency with sustained / improved customer satisfaction.
• Lean Six Sigma Certification (Green Belt & above).
• What We Offer:Our benefits package includes …
  • Comprehensive mindfulness programs with a premium membership to Calm
  • Volunteer Paid Time off available after 6 months of employment for eligible employees
  • Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
  • Employee Assistance Program
  • Personalized wellbeing programs through our OnTrack program
  • On-demand digital course library for professional development
• ... and other local benefits!At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
• #LI-Hybrid
• #LI-RC2

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.