Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As an IT Supporter, you will provide daily first- and second‑level support to colleagues across our global organization. You will work as part of a team of six experienced IT professionals and report to the IT Manager.

This role is onsite in Brønderslev, Denmark, and includes both face‑to‑face and remote support for approximately 900 users.

Your Responsibilities

• Handle incoming requests and tasks through our ServiceDesk (Zendesk), ensuring timely follow‑up and resolution.
• Provision hardware and software for workstations and mobile devices, including preparing and configuring PCs, hand scanners, printers, and mobile phones.
• Create and maintain user accounts in AD, AAD and other internal systems.
• Build and update the internal FAQ and knowledge base for users.
• Contribute to the continuous improvement and digitalization of internal systems, workflows, and IT processes.
• Occasionally support IT activities outside regular business hours as needed.

The Essentials – You Will Have

• A relevant IT education or equivalent professional experience.
• Practical knowledge of the Microsoft ecosystem, including Windows OS, O365, SharePoint, Teams.

The Preferred – You Might Also Have

• 2+ years of experience working in a service‑oriented IT support environment.
• Experience supporting large user groups in an international organization.
• Hands‑on experience with hardware provisioning and ServiceDesk tools (e.g., Zendesk).
• Understanding of both business processes and IT technical issues.

What We Offer:

Our benefits package includes …

• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• On-demand digital course library for professional development.
• Comprehensive mindfulness programs with a premium membership to Calm
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Onsite,

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.