Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

The Technical Coordinator is the hands-on custodian of day-to-day operations for Rockwell Automation's Customer Experience Center in Bologna. You will ensure demo, proof-of-concept (PoC) assets and training assets are always ready, safe, and current; host customer and leadership visits; coordinate asset builds and upgrades; and support upskilling events for customers, partners, and internal teams. This is an onsite role with strong growth potential.

Your Responsibilities:

• Maintain demo assets across hardware, software, and IT; perform/organize repairs, upgrades, and firmware; keep standard images/configurations and restore points.
• Administer licensing, activation, and patching for Rockwell Automation software stacks.
• Maintain spares/cables/consumables/tooling; keep inventory accurate/auditable; support budgeting, quotes/POs, and reconcile deliveries.
• Keep as-built files, schematics, procedures, change logs, demo notes, wiring changes, and safety updates current.
• Translate stakeholder needs into requirements/BOMs and coordinated implementation plans.
• Coordinate cabinet/panel builds with internal-external teams and vendors, schedule commissioning and drive quality issues to closure.
• Proactively plan new or refreshed assets aligned to customer demand and product lifecycle.
• Enforce EHS standards and regulation compliance before/during/after events; manage checklists, risk assessments, and ensure readiness for reviews.
• Maintain center OT network (e.g., Stratix/VLANs), secure credentials, manage guest access; coordinate with IT/OT security
• Ensure AV/conferencing and visitor data hygiene are reliable; communicate proactively with customers, guests, sales, and technical stakeholders on schedules, readiness, and prerequisites.
• Work closely with building vendors (facilities, catering, security, etc.) for overall execution of meetings/events and to ensure the center is always customer ready.
• Coordinate day-to-day operations for the Customer Experience Center including managing audio-visual, room requests and reservations.
• Coordinate activities with the Briefing Coordinator/Manager and provide backup support when needed.
• Track KPIs, assets, maintenance, and event calendars in collaboration with the center's administrator
• Troubleshoot and handle any issues that may arise during customer or executive meetings.

The Essentials - You Will Have:

• Fluent in Italian & English
• Technical degree in one of the following Electrical/Mechatronics/Automation/Computer Science (or equivalent hands-on experience).
• 1–4 years of hands-on experience with industrial automation (lab, test, field service, system integration, panel build, or commissioning).
• PLC/Automation controller programming, IT network understanding
• Comfortable with safe low-voltage electrical work, reading schematics, basic tooling, and troubleshooting methods.
• Right to work in Italy and ability to be onsite full-time in Bologna.

The Preferred - You Might Also Have:

• 1+ years of experience building/maintaining demo rigs, PoC test stands, or training labs.
• Practical knowledge of Rockwell Automation hardware (e.g., ControlLogix/CompactLogix, GuardLogix, PanelView, PowerFlex, Kinetix, Stratix) and software (Studio 5000, FactoryTalk View/Optix, FactoryTalk software products) or strong willingness/ability to learn quickly.
• Familiarity with ThinManager, Emulate3D, PlantPAx concepts, EtherNet/IP, CIP Safety, and basic IT/OT networking
• 1+ years of experience with license management (FactoryTalk Activation), imaging/backup tools, and patching workflows
• Basic proficiency with EPLAN and/or AutoCAD Electrical for documentation practices
• Vendor coordination, procurement, and inventory control experience.
• Relevant certifications (Rockwell Automation, basic safety, networking, TÜV FS Technician - optional).

What We Offer:

Our benefits package includes …

• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• On-demand digital course library for professional development
• Comprehensive mindfulness programs with a premium membership to Calm
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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