The Enterprise Integration Specialist is a critical player in a program that is key to our long-term success. We need someone who can coordinate the successful set up of direct integrations between Podium and enterprise client’s system(s).

What you will be doing:

• You will coordinate standard and custom integration projects for Podium and our commercial, enterprise and strategic clients.
• You will scope out and plan projects with strategic clients, ensuring that they are set up for long-term success and scalability.
• You will be comfortable configuring API settings and managing a work queue alongside Customer Success Managers (CSMs).
• You will support our strategic clients with Enterprise Onboarders and Customer Success Managers (CSMs). The integrations you complete are key components in the overall success plan for the clients they manage.
• You will solve integration issues. Technical and process issues may arise during the initial integration or as dependent platforms change. You will troubleshoot and solve these problems.
• You will work and partner with internal departments such as Engineering (EPD), Integrations Support, Technical Product Support, Customer Success and Solutions.
• You will serve as an integrations expert across Podium and share customer needs for automations to continually improve the integrations and automations we offer.
• You will maintain high quality documentation of the clients integrations that we set up, as well as update any existing client workbooks/SOPs.
• You will be explaining technical documentation, such as the Developer API Portal or custom API’s options, to enterprise clients that comprise both non-technical and technical audiences.

What you should have:

• 2-3 years prior experience setting up software or following technical operating procedures
• Experience using API’s, webhooks, FTP’s, Zapier and Tray (or comparable IPaaS).
• Demonstrated over-achievement managing a large work queue
• Experience working directly with clients, comfortable explaining complex technical processes in a concise way to contacts in varying roles and technical aptitude at an organization
• You will also need to be the type of person who:
• Constantly invents new and better ways to get tasks done.
• Is accountable to others. Your projects will be part of a larger client engagement.
• Earns the trust of your colleagues by always keeping your commitments.
• Keep your key stakeholders informed on the progress being made in setting up integrations.
• Is able to identify short-term and long-term issues or concerns related to client’s integrations and adjust projects accordingly.
• Create and Maintain useful documentation of those projects.
• Focuses on results. What you do has a clear purpose and you are not satisfied until you achieve your planned outcomes.

BENEFITS

• Open and transparent culture
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status