Sales Operations Manager

Location: Remote, with preference for candidates able to work in proximity to our Riga-based team.

Company Overview

Prezi and Infogram are leading visual communications platforms helping individuals and organizations share knowledge, tell stories, and inspire their audiences through engaging, data-driven content. At Prezi, we are passionate about creating memorable communication experiences that elevate how people present, explain, and inform.

We are seeking a Sales Operations Manager to join our Sales team. This role is critical in driving operational excellence and strategic insights, supporting a fast-growing, global, multi-product organization. The Sales Operations Manager will be responsible for improving reporting predictability, analyzing business trends, automating certain sales processes and shaping the strategy that aligns with our growth objectives.

Key Responsibilities

As the Sales Operations Manager, you will:

• Technical Integration & Automation: Integrate CRM, marketing automation, payment gateways, financial data, and usage dashboards using APIs. Troubleshoot data flow issues and automate workflows using platforms like Tray.io and custom scripts.
• Issue Resolution & Process Improvement: Identify and resolve gaps in reporting, data integrity, and system performance. Proactively streamline operations and improve data flow between systems.
• Forecasting & Quota Management: Lead the development and analysis of sales forecasts, and compare performance against quotas and key metrics using CRM and analytics tools.
• AI Implementation Strategy: Partner with cross-functional teams to identify AI-driven solutions for improving sales processes, data analysis, and reporting.
• System Implementation & Monitoring: Ensure seamless implementation of integrated systems and regularly monitor for performance, troubleshooting and making adjustments as necessary.
• Collaborate Cross-Functionally & Communicate: Work closely with Finance, Marketing, Customer Support, and external vendors to align sales strategies, reporting processes, and data systems. Communicate updates and sales performance to technical and non-technical stakeholders across multiple regions.
• Ad Hoc Projects: Manage special projects and initiatives involving sales growth strategies, tools implementation, or process automation.

What We’re Looking For:

• Experience: 3-5 years of experience in a Sales Operations or similar role in a high-growth, multi-geographical, and mid-to-large scale tech sales organization.
• Technical Expertise: Experience integrating CRM systems, marketing automation platforms. Familiarity with different payment gateways. Ability to work with APIs, write automation scripts, and ensure seamless system performance.
• Analytical & Problem-Solving Skills: Advanced ability to analyze large datasets, generate insights, and solve complex operational challenges by refining systems and workflows. Proficiency in CRM tools (Salesforce), Excel, and data visualization platforms.
• Process Expertise: Proven ability to design, implement, and improve scalable processes that support a fast-growing organization.
• AI Enthusiasm: Interest or experience in exploring and implementing AI tools to optimize sales operations and reporting processes.
• Communication Skills: Ability to articulate technical insights to stakeholders across different teams and regions.
• Team Player: Experience working with cross-functional teams including sales, finance, marketing, and technical teams to drive operational efficiency.
• Experience with Compliance: Familiarity with data privacy and compliance issues.

Why Join Prezi?

At Prezi, you will be part of a passionate, creative, and innovative team, dedicated to revolutionizing the way the world communicates visually. You will have the opportunity to work on cutting-edge products that empower millions to communicate better. We offer competitive compensation, flexible remote work, and a culture that encourages collaboration, innovation, and personal growth.