As a Customer Success Executive, you will be the primary point of contact for our

valued customers. Your role involves building strong relationships, ensuring

customer satisfaction, and driving the successful adoption of our products or

services. This position requires a customer-centric mindset, excellent

communication skills, and a proactive approach to problem-solving

Responsibilities:

1. Onboarding and Adoption:

• Guide new customers through the onboarding process.

• Provide training sessions to ensure customers are proficient in using our solutions.

2. Relationship Building:

• Develop and maintain strong, positive relationships with key customer contacts.

• Act as a trusted advisor, understanding customer goals, and aligning our

solutions to their needs.

• Regularly check in with customers to assess satisfaction and identify

opportunities for improvement.

3. Customer Engagement:

• Proactively communicate product updates, new features, and industry best

practices.

• Conduct regular check-ins to review customer usage patterns and identify

potential issues.

• Collaborate with customers to optimize their use of our products/services to

achieve desired outcomes.

4. Issue Resolution:

• Serve as the main point of contact for customer inquiries and issues.

• Coordinate with internal teams, such as technical support and product

development, to ensure timely issue resolution.

• Provide solutions and workarounds to address customer concerns.

Qualifications & Skills:

1. Education and Experience:

• Bachelor’s degree in business, Marketing, or a related field

• Proven experience in a customer success, account management, or similar client-

facing role

2. Communication Skills:

• Excellent verbal and written communication skills, preferably fluent in Hindi

speaking

3. Customer-Centric Approach:

• Strong empathy and passion for ensuring customer success

• Ability to understand and anticipate customer needs

4. Problem-Solving Skills

• Proactive approach to identifying and addressing customer challenges

• Ability to troubleshoot and find creative solutions to problems

5. Adaptability:

• Ability to thrive in a fast-paced and dynamic work environment.

• Willingness to learn and adapt to evolving customer needs

Our commitments:

• We are an equal opportunity employer and encourage diversity in the workplace

• We strongly believe in a healthy work-life balance

• Everyone is encouraged to manage their time as effectively as possible in line with

their commitments. We have guidelines for office hours, but every employee can

choose their own hours of work

• Our values are very important to us, and we will not compromise on them under

any circumstances

• We are committed to the growth of every employee