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Demo Engineer - Sydney



Sydney, NSW, Australia
Posted on Wednesday, April 17, 2024
At Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit, determination, and an appreciation for the unconventional—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved by collaborating and iterating until the best solution comes to light. You won’t have to look to find growth opportunities— they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

Demo Engineer

Why We Have This Role

As a Demo Engineer you will assist in designing, building, and communicating scalable solutions on the Qualtrics XM platform. This may include demo resources such as dashboards, surveys, integrations, scripts, videos, and presentations. You will also assist in administering proof of concepts (POCs) for potential customers by uploading their data into a project and building initial dashboards and analytics to be presented back to the prospect. You will assist in documenting instructions for value selling key features, integrations, or solutions in Qualtrics that can enable others in the organization to more easily demonstrate, understand, and sell our capabilities. You may also be invited to assist the Solution Engineers with customer facing presentations and in answering RFPs, RFIs, Security Questionnaires and other related inquiries during the sales process.

How You’ll Find Success

  • Must be able to pivot to other system related tasks if and when needed. We wear lots of hats here at Qualtrics!
  • Ability to see and present 'the big picture', architect solutions to solve customer problems and uncover business challenges and develop custom solutions to solve them
  • Must be prepared to learn new technologies

How You'll Grow

  • This role offers many development opportunities of other skills and competencies that will help you shape your future career path
  • You will have the chance work independently within the team across all standard processes and have the chance to build new process and improve existing ones

Things You’ll Do

  • Develops Qualtrics demo solutions that will be used by Solution Engineers, Account Executives, and Partners
  • Architects solutions and prototype solutions for customers
  • Help to drive the adoption of Qualtrics solutions within the sales organisation, expanding usage across departments within organizations.
  • Translate product/technical features into value drivers
  • Develop and maintain training materials and deliver training to improve product knowledge and demo abilities of salespeople
  • Build working knowledge of competing products and how to technically sell against them
  • Work collaboratively with Solution Engineering in delivering world-class solutions at scale
  • Respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams
  • Communicate effectively with product management, engineers, marketing, and other stakeholders in describing problems succinctly to enable issue management
  • Become an expert in all Qualtrics products
  • Develop/maintain technical and business knowledge of industry directions and trends

What We’re Looking For On Your CV

  • At least 1 year of prior Product Specialist, Technical Account Management, Sales, Systems Engineering, or Solution Architect experience with software in a SaaS/Cloud environment
  • High energy, self-starter comfortable with ambiguity in entrepreneurial environments
  • Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc
  • Strong customer facing and relationship building skills
  • Outstanding professional, sales, and technical capabilities
  • Demonstrated excellent verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques
  • Demonstrated strong teamwork and ability to collaborate with others while encouraging both individual and team accomplishments
  • Undergraduate degree (e.g. Marketing, Business, Human Resources Management, Organizational Behavior, Organizational Leadership, Psychology, Computer Science, Mathematics, Statistics, or other quantitative field with strong academic performance).
What You Should Know About This Team
  • We are the team that brings together all SEs from EMEA, APJ, and LAC,
  • Our goal is to design, build, and communicate scalable solutions on the Qualtrics XM platform
  • Challenges excite us, as we view them as opportunities for growth and positive transformation
  • We are not merely observers of change; we actively initiate and drive it

Our Team’s Favourite Perks and Benefits

  • Private health insurance - top of the range coverage for medical and extras benefits
  • Annual Experience Bonus - we want to facilitate some great experiences for our employees. Put this bonus towards an experience you’ve always wanted to have!
  • Experience Leave - additional 5 days a year to take for experiences!
  • Quarterly Wellness Stipend - we take care of your physical and mental wellbeing with a fantastic reimbursement program
  • Commuter allowance - we take care of your public transport expenses to the office!
  • Catered lunches in our North Sydney office - 5 days a week
  • We also have a well-stocked kitchen full of snacks, drinks and other goodies
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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