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Research Analyst, Brand Experience



Kraków, Poland
Posted on Wednesday, May 15, 2024

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

Research Analyst, Brand Experience

Why We Have This Role

Our Strategy and Research (STaR) Software Services team is a newly established division dedicated to assisting our clients in setting up and utilizing a wide array of Qualtrics software products to tackle complex business challenges. A crucial part of our function lies in empowering customers to be proficient using the Qualtrics platform across a diverse range of research products (DesignXM, BX, UX). Our work is fundamental to the purchase and renewal of software, and seeing our customers become advocates of the software is a measure of our success.

We are currently in search of a naturally curious individual, passionate for understanding human behavior with 2+ years of relevant quantitative research experience within a market research or business analytics capacity. The Analyst will use their hands on market research skills to deliver research programs for customers that utilize Qualtrics software. We are looking for individuals passionate about designing and delivering programs with the highest level of client service.

How You’ll Find Success

  • Ability to support the execution of research projects flawlessly
  • Ability to write effective questionnaires, run basic statistical analyses and create insightful reports, under supervision of a Research Manager
  • Ability to work on multiple projects concurrently, at various stages of development, with a natural aptitude for organization, and creating deadline-driven deliverables are paramount for success
  • Manage the scope of requests from customers, to ensure expectations are aligned
  • High level of motivation and excellent communication skills required to manage a diverse slate of work, clients, and team personalities.
  • Strong Google Suite or Excel/PowerPoint skills; Qualtrics platform experience preferred
  • Track record of delivering exceptional client experiences
  • Continuous improvement and growth mindset

How You’ll Grow

  • Consistently delivering flawless results and delighting our customers
  • Build your Market Research expertise across different methodologies (Brand and UX)
  • Developing expertise in the Qualtrics DesignXM, Brand and UX platforms
  • Owning strategic initiatives with cross-functional exposure/ sponsorship that have tremendous departmental and organizational impact
  • As a new team supporting new product offerings, we are presented with the unique opportunity to shape the future of our division, influencing products, processes, deliverables, and more. This role also promises the chance to develop and establish an unparalleled expertise within Qualtrics

Things You’ll Do

  • Handle logistics for quantitative research projects, including maintaining up to date documentation, organization and timelines of your programs.
  • Own the scheduling and planning of relevant research engagements internally and with clients (with the ability and desire to learn how to manage both “up” and “down”)
  • Strong focus on quality control through testing survey links, checking data, and proofreading reports
  • Support clients on multi country programs, maintaining comprehensive notes and ensuring relevant actions are addressed in a timely manner
  • Build relationships with vendors and partners, including managing quality control, approving coding lists, negotiating prices, and providing clear instructions
  • Effectively solve logistical issues and adjust on the fly.
  • Proactively identify product, program or process challenges and suggest solutions on how to make projects run more smoothly
  • Write survey questionnaires that follow a structured flow and include appropriate question formats and well phrased questions that align to Qualtrics and industry best practices
  • Testing survey links (including testing for spelling, grammar, and logic skips)
  • Lead report creation including analysis, summary writing, charting and table creation using Google Suite, Excel or PowerPoint

What We’re Looking For On Your Resume

  • Bachelor's or advanced degree in business, mathematics, or the sciences
  • A minimum of 2 years in applied custom research/operations role
  • Excellent PowerPoint, Google Slides and/or Keynote skills and ability to create slides/graphs/charts that convey key research findings in compelling ways
  • Qualtrics platform experience preferred
  • Comfortable in a fast-pace, unstructured, and highly competitive environment
  • Ability to communicate clearly and effectively through both written and spoken forms
  • Bilingual: English written and verbal proficiency

What You Should Know About This Team

  • You will work with a team of highly motivated, ambitious individuals who are always looking for new and more effective ways of delivering impact for the business.
  • Our client satisfaction rate is incredibly high and a point of pride for our teams. Identifying ways to continue to delight stakeholders is key.
  • The researchers on our team often incubate new products for the company. Creating space and encouraging this innovation is critical to our company’s growth and success.
  • The day-to-day in this role is dynamic and fast paced - the ability to prioritize and focus is critical to success.

What Differentiates Us From Other Companies

  • Work-life integration and fun is deeply important to us! We have frequent office events, team outings, and happy hours
  • Annual Leave: 20 or 26 annual leave days per annum plus an additional day for each year of service (to a max of 5).
  • Private Medical Insurance- Luxmed health & dental cover for you and your dependants.
  • Commuter Assistance- Up to the value of 80 PLN net a month for public transport.
  • Savings Plan- Two company saving plans provided by Nationale Nederlanden: Employee Capital Plan (PPK) & Employee Saving Plan (PPO)
  • Wellness - Up to the value of 800PLN gross per quarter can be reimbursed for a variety of wellness activities via our dedicated platform Twic.
  • A choice of Multispot cards available.
  • Our employee assistance program with Unum provides counselling and wellbeing support to all employees
  • Experience bonus- 7000 PLN gross per annum. Qualtrics experience bonus is a program designed to provide experiences to our employees they might not otherwise have.
  • Group Life & Income Protection Insurance
  • Glasses/Contact lenses Reimbursement
  • Free breakfasts, lunches, snacks, and drinks for everyone in the office
  • Tax-deductible expenses (up to 75% depending on role)

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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