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Software Engineering Manager - Journey Management



Software Engineering, Other Engineering
Seattle, WA, USA
Posted on Saturday, May 18, 2024

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

Software Engineering Manager - Journey Management Platform

Why We Have This Role

Qualtrics is seeking a Software Development Manager to join the experience orchestration and analytics team to own and drive the roadmap for the next generation of the journey management platform. This is an opportunity to lead an amazing team of talented and passionate engineers and to join an all star cross functional leadership team at a company that is experiencing incredible growth.

If you have a Bachelor’s degree, have 10+ years of software engineering and management experience, and want to work at a fast-growing tech company, Qualtrics could be the place you’ve been dreaming about.

How You’ll Find Success

  • Strong level of curiosity
  • Ability to create trust in customers, and teams through thorough communication
  • Takes initiative and shows scrappiness in getting things done
  • Proven ability to work well in teams - partnering with other development managers, product managers, design leaders, quality assurance, professional services, and teammates
  • Takes analytical mindset to approach problems and find solutions
  • Shows desire to learn new skills and grow in the role
How You’ll Grow
  • Own and drive the roadmap for the next generation of the journey management platform.
  • Guide your team to develop scalable and robust SaaS and PaaS solutions products to solve complex business problems.

Things You’ll Do

  • Own engineering roadmap for the product and work with stakeholders to build quarterly plans
  • Actively manage team or teams of employees, gathering and providing candid feedback, mentoring and coaching individuals and delegating appropriately
  • Instill best practices for software development and documentation, assure designs meet requirements and deliver high-quality work on timely schedules
  • Drive planning meetings, collaborate with your peers, prioritize features, and work with a sense of urgency to deliver value to your customers

What We’re Looking For On Your Resume

  • Managed and coached software developers ranging in experience from graduate level up to seasoned professionals.
  • You are proactive and able to deliver on initiatives that you start; you get things done and have a proven record of doing so.
  • You have a strong background and technical capabilities in object oriented design and development with languages such as; Java, .NET. C#, Python, Ruby, C++ etc.
  • Experience building, owning and operating highly scalable, highly available internet facing software services. AWS experience desired.
  • A bachelor’s degree in Computer Science, Computer Engineering, or related.
  • 7+ years experience as software engineer and 3+ software development manager

What You Should Know About This Team
  • The experience orchestration and analytics platform plays an important role in the Qualtrics mission to "Build technology that closes experience gaps". The team is at the forefront of the relationship between Qualtrics and our customers. Our charter is to build a world class intelligent platform for data automations, journey analytics and optimization, workflow orchestration, and public APIs. We are an award winning team and a market leader in the Forrester Wave. We are adopted by 1000s of enterprise customers, we ingest and process billions of records and execute billions of actions to improve experiences across multiple channels.

Our Team’s Favorite Perks and Benefits

  • We spend 10% of our time on individual engineering growth activities every quarter
  • We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics
  • $1800 USD Experience bonus to be used for an “Experience” of your choosing
  • Competitive salary, performance bonuses, generous savings fund match.
  • Quarterly Wellness Reimbursement, can be used for activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
  • Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. For part-time or intern positions, this pay range is for base pay per hour. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.

Washington State Pay Transparency Range
$172,000$313,500 USD