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Sales Development Representative - Japan



Sales & Business Development
Tokyo, Japan
Posted on Thursday, May 30, 2024

*日本語の補足情報を英文のあとに記載しています / You can see the additional information in Japanese below the English Job Description

At Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 20,000 clients globally. Building a category takes grit, determination, and an appreciation for the unconventional—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved by collaborating and iterating until the best solution comes to light. You won’t have to look to find growth opportunities— they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Sales Development Representative - Japan

Why We Have This Role

The Sales Development team is an essential team in Qualtrics sales and marketing efforts and is responsible for a combination of demand response, demand management and demand creation. The purpose of the department is to: Generate qualified pipeline that progresses through the sales funnel, Generating new closed revenue, To provide a strong developmental pathway to progress into a quota-carrying Account Executive role.

How You’ll Find Success

  • As a SDR, you are responsible for contacting leaders and executives in organizations of all sizes across many verticals. Your focus is helping leaders gain insights around their market, customers, and employees, which allows them to make quicker decisions driven by data.
  • You identify key decision makers and/or key influencers within an organization across many different departments
  • You understand the impact our products have on our customers
  • You articulate to prospects how our tools can help their organizations get to the next level with real-time data
  • You work well with teammates, like to strategize, and plan out creative methods to generate more business opportunities
  • You use rejection as fuel to motivate and push you to work harder and smarter
  • You’re a self starter, competitive, and driven. You see the bigger picture. You don’t settle for mediocrity
  • You don’t hit quota because that is what is expected of you, rather you blow past quota because it’s who you are
  • Financial rewards, opportunity for growth, and promotions motivate you.

How You’ll Grow

Starting on the Sales Development Team, you will receive world class training on our products and sales process, get acclimated to the industry, and familiar with our client demographic. Those who exemplify exceptional performance, will be quickly promoted onto one of our Corporate Sales Teams across multiple product lines. Corporate Sales representatives have the opportunity to progress in sales or leadership positions.

Things You’ll Do

  • Demand creation (cold calling), demand response (warm calling), demand management (managed follow up process). You'll make targeted outbound calls and personalized emails to contacts each day, getting into a regular cadence of developing new business opportunities.
  • Effectively communicate value propositions across multiple product lines to secure initial meetings with prospects
  • You work with Account Executives to discuss and strategize methods to penetrate targeted accounts with the goal of setting quality meetings.
  • You work closely with our Marketing team to execute on personalized account-based campaigns
  • You’ll track activities in LinkedIn and Salesforce and become a pro at these systems.
  • You attend 1:1’s, team meetings, training, sales calls, discovery calls, demos, etc. to develop your skills.
  • You collaborate with your peers sharing standard methodologies, “oops moments,” and role playing to make sure you’re focused on continuous improvement.

What We’re Looking For On Your Resume

  • More than 1 year sales experience.
  • Bachelor's Degree.
  • Language skills: Native level Japanese and daily conversational level English.
  • Highly motivated to kick-start or accelerate a career in software sales. Even better if you've spent a bit of time working within a customer-focussed environment such as retail/corporate sales, outbound/inbound support, recruitment, consulting, etc.
  • Doesn't shy away from the phone - you'll be expected to make a high volume of outbound calls and get along with a range of buyers (from VPs to C-levels). You will need to be a confident communicator, or motivated to improve your communication skills.
  • Exceptional interpersonal ability and likeable - building relationships is part of who you are, and not just part of the job.
  • Passionate about technology products and willing to put in the effort to learn a variety of systems and processes.

What You Should Know About This Team

Our team is a group of highly driven individuals that are intelligent, organised, and dedicated. We work together as a team to accomplish and surpass quarterly and annual objectives. We are a goal-oriented team that works hard and enjoys the incredible trajectory that Qualtrics provides. Our overarching objective is to drive company revenue growth through client success.

【Qualtricsについて / About Qualtrics】

  • エクスペリエンスマネジメント(XM)という新分野のパイオニアとして業界をリード
  • 顧客体験(CX)、従業員体験(EX)、ブランド体験(BX)、製品体験(PX)と多様なユーザー体験向上を支援するプラットフォームを提供
  • 企業(教育機関や行政機関含む)に関わる、あらゆる人の声や感情・経験データを収集し、リアルタイムに可視化分析することで、最も効果的なアクションの策定を導き出す事が可能
  • 導入事例:
    • 国内外のスタートアップ・中小企業から大企業・教育機関・行政機関まで、20,000社以上で導入
    • フォーチュン100のうち91%の企業で導入
    • 世界のビジネススクールトップ100のうち99校で導入

国内事例:NTTグループ様、みずほフィナンシャルグループ様、LIXIL様 等


【職務内容・責任範囲 / Things You’ll Do】

Sales Developmen(インサイドセールス部門)は、組織成長を下支えする為の安定的な案件創出をミッションとして、見込み客の開拓/管理/育成及び案件の創出/進行など複数の役割を担っています。業務遂行の為にはインサイドセールス同士だけでなくフィールドセールスやマーケティング、カスタマーサクセスやソリューションエンジニアなど複数の部門と円滑な連携を行う必要があります。

  • マーケティング活動で獲得した見込み顧客へのフォローアップ活動及びナーチャリング活動を通じて案件を創出する
  • フィールドセールスチームとの密な連携によってターゲティング戦略を策定し、当該戦略に基づいたアウトバウンド活動を通じて案件を創出する
  • 電話やメールだけでなく各種SNS/ビジネスプラットフォームなど様々な手法を用いて見込み客を開拓し育成する

【応募条件 / What We’re Looking For On Your Resume

  • 1年以上の営業経験
  • ネイティブレベルの日本語力と日常会話レベルの英語力
  • 4年制大学卒以上(学士以上)
  • SaaS企業(日系/外資問わず)での営業経験(あれば尚可)
  • 業態問わずでのインサイドセールス経験(あれば尚可)
  • CRM(salesforce)を活用した見込み客管理経験(あれば尚可)
  • 将来的に営業職のキャリアプランを志望する方

Our Team’s Favorite Perks and Benefits

  • A comprehensive total rewards package consisting of base, incentives and generous benefits. We believe in sharing Qualtrics success which is part of the compensation for all employees.
  • Private health insurance - top of the range coverage for medical and extras benefits.
  • Annual Experience Bonus - we want to facilitate some great experiences for our employees. Put this bonus towards an experience you’ve always wanted to have!
  • Experience Leave - additional 5 days a year to take for experiences!
  • Quarterly Wellness Stipend - we take care of your physical and mental wellbeing with a fantastic reimbursement program.
  • Commuter allowance - we take care of your public transport expenses to the office!
  • Catered lunches in our Tokyo office - 5 days a week. We also have a well-stocked kitchen full of snacks, drinks and other goodies.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays, Wednesdays and Thursdays. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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