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GTM Training & Enablement Program Manager

Qualtrics

Qualtrics

Operations
Dublin, Ireland
Posted on Friday, June 14, 2024

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 22K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

GTM Training & Enablement Program Manager

Why We Have This Role

The Go-To-Market (GTM) Enablement team owns global onboarding, skill development and ongoing education for internal employees and our partner network for roles which touch the customer during the GTM lifecycle, from sales & pre-sales to delivery & account management. Our team thinks globally for scale, delivering learner-centric enablement experiences. These programs and services have a significant impact on our customers’ success and our bottom-line growth.

How You’ll Find Success

  • You care deeply about educating employees and partners, with a passion for coaching and developing skills that help drive business outcomes.
  • You establish strong relationships with key cross-functional leaders, balancing the needs and interests of all stakeholders.
  • You have a track record of success, with excellent problem-solving skills, high attention to detail to produce high-quality work, and an autonomous drive to get the job done.

How You’ll Grow

  • Learn about experience management (XM) as a category, including expert-level technical knowledge.
  • Learn about various sales and services functions across technology companies which lead to successful customer renewals and expansions.
  • Expand your enablement expertise.

Things You’ll Do

  • Manage enablement projects from start to finish - conducting research and interviews to inform course content, building training materials, coordinating delivery logistics, presenting training deliverables, and assessing training effectiveness.
  • Build and develop engaging training content that helps employees improve product knowledge, learn new role-based skills, achieve ramping targets and KPIs, and grow professionally.
  • Train and present to small and large groups of GTM employees.
  • Create compelling and interactive learning activities and knowledge checks that enhance retention.
  • Communicate newly released training content via internal marketing channels.
  • Measure impact through strong data analysis tied to KPIs.

What We’re Looking For On Your CV

  • 7+ years of experience in a customer-facing support role (i.e., Technical Account Manager, Account Executive, Customer Success Manager) or in training and enablement
  • Exemplary interpersonal skills
  • Strong project management experience with a history of success in achieving tight deadlines in an ever-changing environment
  • Experience delivering effective training experiences in person and over Zoom, with facilitation skills that drive learner engagement and enhance content retention
  • Outstanding organisation and prioritisation skills
  • Ability to work independently in highly ambiguous, shifting environments
  • Bachelor’s degree

Preferred Qualifications

  • Knowledge of curriculum development and adult learning methodologies
  • Experience in the field(s) of Market Research, Customer Experience, and/or Employee Experience

What You Should Know About This Team

  • Broad purview: We work across regions, so there’s always something new to learn!
  • Direct influence on key company metrics, including revenue, expansions and renewals.
  • Strong focus on professional development.
  • We work hard but also have a lot of fun doing it. We believe the best work comes from a collaborative and trusting team culture.

Our Team’s Favourite Perks and Benefits

  • Qualtrics Experience Program - A bonus each year for an experience of your choosing
  • Worldwide and diverse community that enjoys helping each other
  • At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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