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Technology Specialist II, Customer Experience (Italian Speaker)



IT, Customer Service
Kraków, Poland
Posted on Tuesday, June 25, 2024
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.
Technology Specialist II, Customer Experience (Italian speaker)
Why We Have This Role
The Implementation Team is at the heart of Qualtrics. The initial onboarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. We understand our clients’ goals and, as trusted advisors, recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally, driving operational improvements and product enhancements.
How You’ll Find Success
You will know you are doing a great job when you:
  • Successfully onboard our clients, implement and deliver customer projects, driving them from inception to production go-live
  • Deliver solutions of value to our customers, ultimately resulting in high renewal and expansion rates
  • Build strong, lasting relationships with clients, and are a creative and analytical problem-solver
  • Support the Product team to improve product features and, in time, the Sales team in pursuit of large deals.
  • Exhibit the ability to effectively juggle multiple priorities
  • Demonstrate outstanding interpersonal, collaboration, and communication skills
  • Most importantly, you care deeply about our clients and provide them a world-class experience
How You’ll Grow
You will be joining a fast-growing, highly-motivated team that has a considerable impact on the business and many opportunities to evolve, such as the following:
  • Hands-on experience with emerging technologies
  • Exposure to the latest thought leadership in the XM industry
  • Opportunities to own and drive initiatives and strategic projects, such as the adoption of new product features
  • Opportunities to demonstrate leadership, mentoring, and knowledge sharing across the organization
  • Avenues to pursue continuous learning and acquisition of new skills in technology, project management, and personal growth
Things You’ll Do
  • Rapidly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions
  • Design and document functional and technical requirements and help scope projects by understanding timelines and work
  • Solve complex technical implementations both independently and in a team environment
  • Clearly communicate solutions back to clients through multiple communication channels
  • Enable clients on the Qualtrics Experience Management (XM) Platform and related solutions
  • Lead implementation projects to completion, including management of client relationships, schedule, risks, issues, and resources.
  • Coordinate and collaborate with the Engagement Manager and other members of the internal account team.
  • Collaborate with our Product Management and Engineering teams to solve problems and deliver custom engineering solutions
  • Contribute to the team’s body of knowledge, including lessons learned, best practices, and guidance materials.
  • Continuously adapt and deepen your product knowledge while staying updated on emerging technologies.
What We’re Looking For On Your Resume
  • 1-2 years of experience at a SaaS/Technology/Consulting Company
  • Bachelor’s degree or greater in Computer Science or Information Systems/Technology, or equivalent experience
  • Experience in the delivery of technical solutions that drive business value
  • Experience in project management is beneficial, but not required
  • Basic skills in the language of technology, through coding and engineering, e.g. HTML/CSS, Javascript (beneficial but not required)
  • Excellence in written and verbal communication, problem-solving, and working in a rapidly changing environment
  • Client-facing experience in a technical or project management role
  • Fluency in English and Italian
What You Should Know About This Team
  • Collaborative Environment: We work collaboratively and have a significant impact as a team.
  • Commitment to Growth: We are committed to career growth and offer opportunities for advancement.
  • Innovation Focus: We champion innovation and actively contribute to improving operations and products
Our Team’s Favorite Perks and Benefits
  • Work-life integration and fun is deeply important to us! We have frequent office events, team outings, and happy hours
  • Annual Leave: 20 or 26 annual leave days per annum plus an additional day for each year of service (to a max of 5).
  • Private Medical Insurance- Luxmed health & dental cover for you and your dependants.
  • Commuter Assistance- Up to the value of 80 PLN net a month for public transport.
  • Savings Plan- Two company saving plans provided by Nationale Nederlanden: Employee Capital Plan (PPK) & Employee Saving Plan (PPO)
  • Wellness- Up to the value of 800PLN gross per quarter can be reimbursed for a variety of wellness activities via our dedicated platform Twic.
  • A choice of Multispot cards available.
  • Our employee assistance program with Unum provides counselling and wellbeing support to all employees
  • Experience bonus- 7000 PLN gross per annum. Qualtrics experience bonus is a program designed to provide experiences to our employees they might not otherwise have.
  • Group Life & Income Protection Insurance
  • Glasses/Contact lenses Reimbursement
  • Free breakfasts, lunches, snacks, and drinks for everyone in the office
  • Tax-deductible expenses (up to 75% depending on role)
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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