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Employee Experience (EX) Advisor - Healthcare

Qualtrics

Qualtrics

Chicago, IL, USA
Posted on Saturday, July 6, 2024

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

Senior EX Advisor

Why We Have This Role

Qualtrics is on a mission to eliminate negative experiences. We help companies determine what experiences they want their employees to have, understand the experiences they are actually delivering, and then take action to close the gap. Competition for top talent is fierce, and companies must create and continually evolve an environment where employees are attracted, engaged, growing, and developing.

Our Advisory Services team partners directly with clients to design, build, and improve programs focused on creating great Employee Experiences. We offer a range of Advisory Services, which provide critical leadership and design innovation to clients looking to make meaningful improvements to their EX program. Our Employee Experience (EX) Advisors partner with Human Resources leaders to guide change management, provide best practices for governance, and inform communication and enablement planning.

The ideal Employee Experience (EX) Advisor will have deep expertise designing and building large-scale EX listening programs within large and complex organizations. You will understand the common challenges faced by organizations at all levels of EX maturity, and have experience and credibility to guide customers, executives, and other program owners and stakeholders to better solutions. You will be able to work side-by-side with senior client leaders who are responsible for these programs, and help them be successful - by coaching, offering your own experiences, and helping them crack novel problems that emerge along the way.

How You’ll Find Success

  • Strategic Leadership: Lead design for large-scale programs from vision to ongoing value realization, driving transformational change and continuous improvement.
  • Employee Experience Expertise: Utilize your extensive EX design and delivery experience to serve as a trusted advisor, translating customer needs into actionable business requirements.
  • Collaborative Co-Creation: Foster collaborative relationships with key stakeholders and program leaders, enabling successful program deployment, change management planning and execution, and ongoing success.
  • Analytical Proficiency: Apply strong analytical skills to derive compelling insights and recommendations tailored for executives, management, and front-line teams.
  • Influential Communication: Effectively communicate strategic concepts and best practices through written, analytical, and verbal channels, evangelizing key concepts and driving alignment.

How You’ll Grow

Be at the cutting edge of employee engagement. You will be part of the team that is changing the paradigm of what it means to deliver great employee experiences, how technology will interact with our clients’ cultures to drive improvement, and how clients should redesign their processes based on the insights our designed solutions deliver. You will be challenged to bring your “A game” - you will get strong practice in communication, problem solving, and client influencing skills in this role.

Things You’ll Do
  • Provide expert advisory services to senior clients in large scale organizations in the areas of Employee Experience management, employee listening, survey design, benchmarking, action planning, communications, change management, and a working knowledge of how to use Advanced Analytics to support these areas (e.g., People Analytics)
  • Support large sales efforts to demonstrate the value of Qualtrics’ advisory services to our prospective customers
  • Work with our global leadership team to lead the development of new and innovative services packages that meet our customers emerging needs and support new product releases
  • Support our product science teams in building and validating innovative, scalable pre-packaged employee listening solutions
  • Work with our EX product and product science teams to influence product development priorities and new product enhancements
  • Support Qualtrics’ sales and customer success teams by providing ongoing coaching and enablement

What We’re Looking For On Your Resume

  • 7+ years experience working with customers on their employee experience/ employee listening programs
  • Strong background within the Healthcare industry
  • A blend of external consulting experience as well as internal practitioner experience is preferred, although candidates with experience only on one side will be considered
  • Experience working with medium to large, complex organizations
  • Awareness of current trends in healthcare employee/physician/nurse drivers of retention and critical business objectives
  • Strong writing and presentation skills
  • Able to build trusted, peer relationships with client Executives and practitioners
  • Ability to communicate effectively to both highly academic and business (non-academic) audiences
  • Able to manage ambiguous situations by identifying business objectives and orienting Qualtrics team members and customers toward a solution
  • Have a deep understanding of good research methodology; survey design and data collection
  • Able to analyze and interpret data, and report back insights to customers
  • Advanced degree (Ph.D. or M.A./ M.S. preferred) in Industrial Organizational Psychology, Behavioral Science or related field
  • Willingness and ability to travel up to 25% of the time

What You Should Know About This Team

Qualtrics is in the business of helping organizations manage experiences. Of all experiences an organization delivers, the employee experience is arguably the most foundational; have a lasting impact on talent retention, productivity, customer behaviors, and bottom-line financial outcomes. However, many of the world's organizations have followed a very outdated approach to measuring and managing their employees’ experiences.

As the employee landscape shifts, these outdated approaches are not delivering the insights required to truly engage employees. As such, these organizations are also looking for a new way to not just monitor, but understand and improve the experiences they deliver to their employees. Qualtrics has provided a new approach built on a foundation of elite technology and expertise that is getting results for many of the world's top organizations.

Our Team’s Favorite Perks and Benefits

  • Competitive salary, performance bonuses, generous 401(k) Match
  • Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
  • $1800 Experience bonus to be used for an “Experience” of your choosing
  • Unlimited Sick Days
  • Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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