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Physical Security Operations Analyst, Security - CDMX



IT, Operations
Mexico City, Mexico
Posted on Tuesday, July 9, 2024
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Physical Security Operations Manager, Security - CDMX
Why We Have This Role
Qualtrics is growing exponentially and that growth means constantly finding better, more secure ways to manage physical access to our workplaces, employees, data, and systems. We must continuously evaluate how we secure our offices, process threat intelligence, and implement the necessary programs and systems that will help us maintain a strong security posture at scale. We are looking for an experienced physical security manager/engineer in Mexico, who can work with others across the organization, react to alerts, manage accesses, respond to incidents, and support the growth of our regional physical security programs.
How You’ll Find Success
  • Deep understanding of local threat profile and unique regional challenges in the region.
  • Trusted on-call PhySec Engineer that is able to represent the team and resolve issues autonomously. On-call shifts run during daylight hours only.
  • Fundamental understanding of networking technologies involved in CCTV and access control. Knowledge of operating systems including MacOS.
  • Proficient in leading investigations into security incidents, data breaches, misconduct allegations, or suspected fraud.
  • Experience with managing emergency mass notification systems, physical security audits, visitor management systems, incident management systems, risk assessments, badging systems, and investigations.
  • Physical Security Architecture and Project management experience. Must be able to advise on the designs of regional offices and other Qualtrics facilities.
How You’ll Grow
  • Project Management - Opportunities to work closely with Facilities, InfoSec, IT, HR and operations teams on cross-functional projects.
  • Self Development - Qualtrics invests in furthering your education. Our Qualtrics Engineer Development (QED) program encourages all Qualtrics engineers to invest in themselves by scheduling up to 10% of their time on individual engineering growth activities each quarter. In addition to QED funding can be sourced to gain / maintain certifications relevant to the business / team.
  • New Technologies - Opportunities to introduce new systems and tools to the company, security digitization and automation. We regularly assess our programs, conduct RFP’s to ensure we have the current technology/suppliers on the market.
Things You’ll Do
  • Grows the LATAM physical security programs through both impactful projects and by managing daily physical security operations
  • Responds to security alarms and emergencies, following incident response protocols and coordinating with relevant teams
  • Conducts ongoing threat assessments, develop proactive risk mitigation strategies
  • Provides security training to personnel.
  • Supports design planning and risk assessments for new regional Qualtrics facilities.
  • Leads the implementation and maintenance of physical security systems for a defined area or facility.
  • Provides technical guidance on access privileges, camera placement, and alarm configuration.
What We’re Looking For On Your Resume
  • Minimum of a BS degree, or 5+ years a Physical Security Operations / Manager / Engineer / Law Enforcement / Similar Security Management Roles.
  • 4-6 years of operational security experience, and physical security engineering (Security System Management) in a fast-paced growth company
  • Proven experience in risk assessment and threat analysis, particularly within the LATAM region
  • In-depth knowledge of LATAM threat profiles and local challenges
  • Experience with configuring, programming, testing, troubleshooting, and maintaining large enterprise security systems, preferably LENEL S2 and MILESTONE, but experience in other security systems is acceptable.
  • Strong Experience with incident response, investigations
  • Fluency in English + local language
What You Should Know About This Team
  • The Physical Security team is integral to Qualtrics' mission. We uphold the highest standards to protect the company's assets, personnel, and the sensitive data we manage.
  • We embrace new technologies and prioritize continuous learning & skills development.
  • Team members have the opportunity to expand their expertise, contribute to high-visibility projects, and shape the future of physical security at Qualtrics
Our Team’s Favorite Perks and Benefits
  • Allowances: meal, transportation, groceries, telework, experience bonus and wellness reimbursement!
  • Beautiful office spaces with free lunch, snacks and drinks
  • Work-life balance and flexibility for our employees
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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