Senior Analyst, Technical Account Manager
Qualtrics
This job is no longer accepting applications
See open jobs at Qualtrics.See open jobs similar to "Senior Analyst, Technical Account Manager" Accel.At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Senior Analyst, Technical Account Manager
Why We Have This Role
How You’ll Find Success
- We hire the best talent with the intention of developing and promoting from within.
- Our interview process maintains high standards to ensure we find the right fit.
- Our company's success is intertwined with the success of our people.
- We lead from the front on important issues, prioritizing social responsibility.
- We have dedicated teams focused on Diversity and Inclusion (MOSAIQ), cancer research (Five For The Fight), and Women in Leadership (WLD).
- To learn more about our values, read the stories of our employees through Qualtrics Life.
How You'll Grow
- Enhance your software platform knowledge and technical troubleshooting skills.
- Build your problem-solving, critical-thinking and client-facing skills.
- Learn critical commercial skills and strategic account management.
Things You’ll Do
- Partner with XM Success Managers and work cross-functionally within Qualtrics to prioritize and advocate for software feature enhancements on their behalf
- Collaborate within Customer Units and Qualtrics leadership on high-level client relationships and technology solutions
- Become an expert at the company for our most strategic platform capabilities and understanding the customers’ platform needs
- Help customers optimize their use of the Qualtrics platform and increase adoption of technical capabilities where possible
- Build systems to facilitate program objectives and system effectiveness and measure reliability of services
- Assist clients with executing regular maintenance activities (e.g., handling outages, assisting with root cause analysis, troubleshooting technical questions and issues)
- Design and document functional and technical requirements and help scope projects by understanding timelines and associated levels of effort
- Seamlessly integrate new product features into existing programs
- Proactively identify implementation process improvements, determine root causes and overcome roadblocks.
- Drive adoption and expansion of key platform features by demoing and developing proof of concepts/pilots for key platform features while leveraging best practice.
- Execute build and configuration services that align to client objectives and strategic goals
What We’re Looking For On Your Resume
- Bachelor’s degree minimum
- Native or professional level of written a verbal communion skills in English and French
- 4-8 years experience working in a technical, consulting, or client-facing role
- Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
- Comfort in working both autonomously and collaboratively
- Ability to articulate technical concepts to a non-technical audience
- Familiarity with software and front-end development
- Excellent verbal and written communication skills
- Strong problem-solving skills
What You Should Know About This Team
- This is a high-performing team with a do-what-it-takes approach to problem-solving.
- We believe in achieving success through teamwork and collaboration.
- Individual success is secondary; you win when the team wins.
Our Team’s Favorite Perks and Benefits
- On top of our benefits (Healthcare, Pension, Bike to work, Travel tax, Wellness bonus etc.), we are offering an exciting ‘Experience Bonus’ after a year of service. The purpose is to fund a dream you’ve always dreamt of! it could be from attending a sporting event or concert or visiting somewhere exotic or staying at a 5 star hotel!
- A comprehensive package consisting of base, bonus and equity
- Check out more about our benefits here
This job is no longer accepting applications
See open jobs at Qualtrics.See open jobs similar to "Senior Analyst, Technical Account Manager" Accel.