About RapidCanvas

RapidCanvas transforms enterprises through agentic AI by democratizing access to custom, enterprise-grade solutions. Our hybrid delivery platform pairs autonomous AI agents with human experts, enabling organizations to deploy sophisticated AI applications without prohibitive costsor large specialized technical teams. We deliver the power of bespoke AI with out-of-the-box simplicity.
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We believe agentic AI is the defining enterprise opportunity of the next decade. Multi-agent systems will reshape enterprise operations by autonomously executing complex processes that historically required heavy manual effort—marking a shift from labor-intensive workflows to intelligent, adaptive systems.
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RapidCanvas revolutionizes AI delivery through a hybrid model that integrates software + services into one outcome-driven subscription. Unlike traditional IT services—headcount billing, long cycles, inconsistent ROI—RapidCanvas delivers solutions ~10× faster and ~80% lower cost through repeatable AI accelerators customized to each enterprise. This approach disrupts the $5T IT services market by replacing inefficient, project-based models with scalable AI solutions enterprises can deploy rapidly and affordably.
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RapidCanvas ranks as a Top 5 Momentum Leader among 250+ AI platforms, led by executives with 15+ years of applied AI experience from companies like Google. Our leadership team has contributed to 6 successful IPOs.

The Opportunity

RapidCanvas is transforming how enterprises across Latin America adopt and scale agentic AI. As Director of Customer Success – LATAM, you will own regional post-sale growth and retention. Your mandate is to maximize customer outcomes, drive renewals, and expand adoption across functions, geographies, and business units.
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This is a senior, high-impact role that blends strategic customer leadership with enterprise expansion. You will serve as the regional success executive and growth architect, engaging C-suite sponsors while orchestrating delivery and product alignment across global RapidCanvas teams. Success in this role is defined by net revenue retention, measurable ROI, and durable executive advocacy.

If you are fluent in Spanish and English and thrive in enterprise environments where farming, cross-org influence, and value realization are everything—this is your opportunity to shape AI success across LATAM.
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What You’ll Own

1) Regional Retention & Expansion Leadership (NRR Owner)

- Own LATAM renewals, retention, and expansion targets, with direct accountability for

- NRR, GRR, and expansion ARR.

- Build and execute a Success GTM motion that moves accounts from first value → scaled adoption → multi-year growth.

- Establish a repeatable regional playbook for onboarding, adoption, value tracking, renewal readiness, and cross-sell/upsell.
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2) Executive Success & Hierarchical Account Farming

- Act as the senior post-sale partner to C-level and BU leaders; maintain multi-threaded executive relationships in each account.

- Lead hierarchical stakeholder mapping: identify power centers, budget owners, blockers, and champions.

- Run Quarterly Business Reviews (QBRs) with ROI scorecards, delivery milestones, and expansion proposals tied to proven impact.

- Convert success into growth by expanding from initial use cases into adjacent workflows, teams, and countries.
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3) Adoption, Engagement & Value Realization

- Ensure customers achieve measurable outcomes and operational adoption of agentic AI solutions.

- Define success metrics early (KPIs, baselines, targets) and track them through the lifecycle.

- Define client adoptions plans through alpha / beta / production deployment

- Develop UI visualization plans, including dashboard and how our deliverables integrate back into customer systems.

- Define the end to end client user story answering how will each role use our deliverables

- Identify risk signals, build mitigation plans, and drive proactive interventions to protect renewals.

- Develop customer champions and reference accounts to amplify regional credibility.
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4) Cross-Functional Orchestration (Internal + Partner Alignment)

- Lead the LATAM success operating cadence with Product, AI, Delivery, and Sales to ensure fast time-to-value.

- Translate customer feedback into structured product insights and roadmap influence.

- Partner tightly with Sales on renewal/expansion strategy, including pricing, packaging, and multi-year commitments.

- Align regional partners and delivery resources to ensure consistent execution and high CSAT.
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5) Customer Advocacy & Ecosystem Growth

- Build a LATAM advocacy engine: testimonials, case studies, executive quotes, peer references.

- Represent RapidCanvas with customers at regional events, steering groups, and innovation forums.

- Create localized success narratives and ROI models relevant to LATAM industries and markets.
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Who You Are

Experience & Track Record

- 8–12 years in Customer Success, Account Management, Consulting, or Enterprise

- Services, ideally in AI, SaaS, or digital transformation.

- Proven ownership of enterprise renewals and expansions, including multi-year deals and cross-BU growth.

- Strong track record of farming large accounts with measurable outcomes tied to retention and expansion.

- Deep understanding of LATAM enterprise buying and success dynamics (regulatory, procurement, cultural, and operational).

- Experience running complex, multi-stakeholder programs across IT + business functions.
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Skills & Attributes

- Fluent in Spanish and English (Portuguese a plus).

- Executive-level communicator who can translate AI capabilities into clear business value and ROI.

- Highly structured operator: strong playbooks, forecasting discipline, and lifecycle management rigor.

- Expert in cross-organizational influence and navigating hierarchical enterprises.

- Comfortable in ambiguity; thrives while building success motion in a high-growth environment.

- CRM-savvy (HubSpot/Salesforce) with strong data-driven success management.

- Technical SW architecture understanding and the ability to translate a business problem into an agentic AI architecture.

- UI skills to create visualizations such as dashboards and data applications to solve AI use cases, answering questions such as how will this integrate back into clients’ existing systems.