HR Manager

Location: Bangalore (Work from Office, 10:00 am to 6:00 pm IST)

About Us

RetainIQ is a MarTech startup expanding, empowering leading DTC stores to connect with their shoppers globally. We work with world-changing businesses to boost their voices and broaden their impact. Top e-commerce brands rely on our SaaS platform and services for email marketing to acquire, grow, and retain customers. RetainIQ’s solution is a comprehensive marketing automation platform that delivers immediate and long-term value throughout the customer lifecycle, driving market-proven results for e-commerce businesses.

Role

At RetainIQ, we are building the future of retention marketing for eCommerce brands. As our HR Manager, you will play a pivotal role in shaping and scaling our people function. You will own the end-to-end employee lifecycle, from recruiting and onboarding to performance management and employee engagement. A critical part of your role will be driving recruitment efforts, helping us attract, assess, and hire top talent that aligns with our culture and growth ambitions.

You’ll also serve as a trusted advisor to managers, enabling them to lead high-performing teams with confidence. By simplifying access to HR resources, optimizing processes, and developing scalable people practices, you can ensure a seamless and empowering experience for both employees and leaders.

Key Responsibilities

Recruitment & Talent Acquisition

• Lead full-cycle recruitment across functions, including sourcing, screening, interviewing, and managing offers.
• Build and maintain a robust talent pipeline to meet current and future hiring needs.
• Partner with leadership to define role requirements, evaluate candidates, and ensure a strong cultural fit.

People Programs & Engagement

• Support the delivery of key people initiatives such as performance reviews, employee engagement surveys, and career development programs.
• Act as a liaison between business leaders and central People/HR functions, ensuring alignment between company goals and people practices.

Process Optimization

• Identify and implement operational efficiencies, leveraging technology and automation to streamline HR processes.
• Build knowledge hubs and resources to empower managers and employees with easy access to information.

Employee Experience & Culture

• Drive initiatives that foster inclusion, engagement, and high performance.
• Support crisis management, incident response, and sensitive employee relations cases with sound judgment.

Qualifications

• 3 to 5 years of HR experience, with proven success in managing recruitment and the full employee lifecycle.
• Strong track record in talent acquisition, from sourcing to closing candidates across diverse functions.
• In-depth knowledge of HR practices, employment laws, and compliance requirements.
• Passion for leveraging technology to scale HR operations and improve employee experience.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to thrive in a fast-paced, high-growth environment and adapt to evolving business needs.