Job Title:

Vice President, Product Experience and Design - Open Finance

Overview:

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

Overview

Empowering Consumers and Businesses to harness the power of their data through Open Finance.

At Mastercard, we are partnering across the global financial ecosystem to enable innovative use cases powered by open finance. By securely connecting consumers and businesses to access financial data, we are powering innovative, new and improved experiences that make a positive impact.

Our network helps us scale our services, our services differentiate our solutions, and the ecosystem benefits from smarter, more secure, and more personal commerce that’s fit for a changing world.

Role:
We are seeking a visionary and strategic leader to serve as VP, Product Experience and Design - Open Finance. This role will lead the global experience strategy and execution for Mastercard’s Open Finance initiatives, ensuring that every interaction - whether by consumers, small businesses, developers or our partners- is intuitive, inclusive and impactful. You will shape how users interact with Mastercard’s Open Finance platform to improve access and management of financial data through trusted user journeys.

This leader will also champion the integration of advanced research methodologies and AI-driven insights and tools to continuously optimize user experiences across all touchpoints. This role will closely partner with Product, Engineering, Sales teams across Americas and APEMEA regions.

Responsibilities:
• Lead global experience and design strategy for Mastercard’s Open Finance products and services.
• Champion a design philosophy that’s rooted in intuitive, purposeful end-to-end experience across user interactions.
• Foster a team culture that is inspired by design excellence, committed to continuous improvement and deepens domain expertise in design, research and content strategy.
• Collaborate with product, engineering, marketing, sales and legal teams to ensure cohesive, future-focused and compliant end-to-end user journeys.
• Support the design of new open finance use cases.
• Prioritize KPIs for design that enable data-driven decisions to improve usability and drive conversion rates resulting in higher client satisfaction, and engagement.
• Set global standards for experience designs, best practices with flexibility to localize based on market needs.
• Engage with the Mastercard CX&D Guild to maintain consistency across design standards and quality.

All About You:
• Strong background in product design, user experience, or service design, with extensive experience in a leadership role.
• Deep understanding of B2B2C business models, Open Finance, APIs, developer ecosystems, and financial services.
• Proven track record of delivering elegant, scalable, and user-centric digital experiences.
• Strong leadership, communication, and stakeholder engagement skills in multiple regions.
• Experience working in agile, cross-functional environments.
• Passion for innovation, inclusion, and ethical design.