Job Title:

Manager, Risk Management (GBSC)

Overview:

Overview:
The Global Business Solutions Center (GBSC) is the operational service center to internal corporate functions; Finance, Human Resources, Law Franchise and Integrity. The value we bring to our customers includes driving operational efficiencies, enhancing customer experience, and improving business results. To successfully accomplish these results, it’s imperative to effectively monitor and identify risks and establish robust risk management (RM) plans to ensure high quality and performance.

The GBSC Risk Manager is a position within our shared services organization reporting to the GBSC Risk Director. This position will provide support in further establishing and evolving an operational risk management program within the GBSC. The role is responsible for supporting implementation and monitoring of operational risk across our shared services functions to identify, assess and mitigate risks that arises from inadequate or failed processes, people, systems or external events, while maintaining a balance between risk mitigation and efficiency.

Role:
RM support for Revenue Accounting and Controls along with other assigned areas
Proactively identify high risk issues, formulate recommendations, and play a key role in implementing solutions
Advise on process, system, and project testing plan to assess system integrity and control effectiveness
Ensure appropriate internal controls are in place to address identified risks and controls
Advise business process owners on performing root cause analysis for identified issues as well as monitoring control deficiencies and resolution, while mitigating risk through the development of operational and business unit controls
Prepare and monitor risk reporting, including analysis of risk profile and risk indicators, tracking response plans for incidents, etc.
Coordinate and provide guidance to associates and leaders during internal audits, external audits and regulatory inspections
Conduct pre-audit assessments, and track post audit action items to closure
Work closely with organization risk management leaders and cross-operations risk representatives on alignment of enterprise-wide and operational risk framework to identify and appropriately evaluate/prioritize current and emerging risks
Define metrics and other Key Risk Indicators (KRIs) to monitor adherence to risk appetite, policy requirements, controls, and standards, as appropriate
Coordinate the development of critical process/control desktops/SOPs, and process flows
Create GBSC RM tools, resources, and training materials
Work with GBSC project managers to provide comprehensive support to GBSC operational teams

All About You:
Risk management experience in a large multinational, service organization
Knowledge of risk management practices (e.g., ERM, ORM, TRM)
Proven experience in audit, operational risks, or other risk management functions
Experience with the “three lines of defense” model
Strong understanding of compliance and risk management frameworks, SOX, and SOC controls
Highly effective verbal and written communication and presentation skills with all levels of the organization
Strong interpersonal skills and ability to influence at all levels including outside of reporting lines
Preferred Finance background
Experience in Transformation, Compliance, Continuous Improvement, Lean, or Six Sigma
Demonstrated success in applying risk management to support strategic initiatives and operations
Excellent analytical, problem solving, and critical thinking skills
Ability to work under pressure, including in ambiguous circumstances
People management experience desired
Understands and appreciates diverse backgrounds