Job Title:

Manager, Enterprise Operations (Swing-Shift)

Overview:

Who is Mastercard?

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

About the Role:

Manage and coordinate the daily Operations Support functions for the Mexico City Operations Command Center. Supervision, coaching and development of staff. This Manager, Enterprise Operations will operate on an 8-hour shift schedule.

Role:

•Establish and manage departmental procedures and standards to ensure prompt resolution of network problems and provide the maximum network availability.
•Direct and coordinate the actions taken by department personnel and external technical support groups required to resolve problems in a timely and efficient manner.
•Provide leadership, direction, development, and supervision to staff. Ensure staff has appropriate skills and behaviors. Effectively communicate objectives/expectations and performance results as necessary. Provide technical and advisory support to the staff to insure the development and implementation of performance metrics.
•Provide key data and guidance to senior management for fiscal planning, evaluating financial requirements and meeting financial objectives.
• Assist in identifying needs and the development/implementation of procedures to fulfill departmental responsibilities and participate in financial planning and administration of department. Manage workload within approved manpower and budget guidelines.
•Design and develop reports using Excel, PowerPoint, Word, and Access.
•Provide business knowledge and process enhancements across the entire development/technical lifecycle relative to products and services including, Service Delivery, Customer Implementation, and Service Management.
•Ensure timely and accurate performance communications and process compliance; documenting problem areas and coordinating resolutions, reporting to management as necessary.
•Work closely with development staff and requesters to identify data requirements in the design of new or enhanced performance monitoring systems. •Responsible for Business Continuity Planning for assigned departments.

All About You:

•Bilingual communicator in English (required) and either Spanish or Portuguese.
•Advanced business knowledge with 5 to 8 years' experience in a data center/ operation enterprise environment.
•Advanced knowledge of telecommunications technology and processes.
•Strong analytical skills with extended experience in database analysis.
•Ability to communicate facts and ideas clearly both orally and in writing.
•Strong PC skills that include Word, PowerPoint, Excel, and Access.