Job Title:

Managing Consultant Fraud Payments

Overview:

Managing Consultant, Authentication, Authorisation and Fraud (AA&F) Subject Matter Expert (SME), Advisors & Client Services

Advisors & Client Services (A&CS) team is a key differentiator for MasterCard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, A&CS also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.

Make an Impact as a Managing Consultant and AA&F Subject Matter Expert
As a Managing Consultant and AA&F subject matter expert, you will be a trusted client business advisor, and scope, lead, and advise on client engagements. As the subject matter expert, you will partner with the Business Development team to develop and pitch engagements that can leverage Mastercard data and consulting knowledge. You will also be resource for enabling centralized training and knowledge management and will lead engagement teams to best in class insights and project deliverables. Leading the work of the project Delivery team, you will provide subject matter and industry expertise, be a resource to others to identify creative and efficient solutions and guide the team to business-focused solutions and recommendations that drive client value. Responsibilities within project management will include owning mid- to senior-level client relationships and proactively engaging in the client agenda, internal culture, and relationship risks.


Bring your Passion and Expertise
We recruit for and value the following core competencies:
• Passion: Actively seeks responsibility and takes pride in guiding project teams towards delivering the highest quality results and recommendations to our clients.
• Subject Matter Expertise: Local go-to person for AA&F, assisting with specialist sales support and product development/refinement as needed, and focused on knowledge sharing and development of team members regionally and globally
• Problem Solving: Leads teams to identify the most critical aspects of a problem, and guides team to business-focused solutions and recommendations that drive client value. Initiates changes to project direction where required, and able to decide and act without the total picture.
• Analytic Excellence: Demonstrates a strong aptitude for structured problem solving and quantitative skills and leads team to effective and efficient technical capability usage regardless of context.
• Project Management: Clear interest in project delivery with business clients, and intuition for the way that companies make decisions and how digital helps address clients’ problems.
• Client Management: Inspire client confidence through client recognition of specialization, timely and reliable execution, and develop stakeholder management plans to align priorities and address support and resistance.
• Communication and Presence: Leads composition of complete deliverables and other written communication and demonstrates an ability to communicate verbally in a wide range of complex scenarios and up to senior management levels.
• Commercial Orientation: Ability to identify strong opportunities within the AA&F space, including identification of cross-sell opportunities beyond direct project work, and partner with broader Client Services teammates on contracting activities, leveraging knowledge of capabilities and how they fit together to create relevant solutions for clients.
• Leadership: Instill a sense of urgency, ownership, and empowerment and thoughtful risk taking into leaders at all levels. Structures work so it aligns with team members’ goals and motivators.
• Diverse Perspective: Brings a unique skillset or approach to the table in every client engagement or internal activity.
Qualifications:
• Undergraduate or master’s degree
• Preferred experience includes:
o Proven experience in working in risk management, specifically an aptitude and understanding of the complexity of optimizing authentication, approval rates within fraud management governance across the entire payment eco-system, i.e., Merchants, Acquirers, PSPs and Issuers
o In-depth knowledge of managing the fraud threats across the entire life cycle covering but not limited to acquisition, account take-over, payment fraud and digital threats
o Appreciation of how digital enablement can enhance cardholder acceptance
o Understand the process and procedures of managing a multiple skilled operational center
o Strong insights key components of Strong Customer Authentication
o Acquiring risk management knowledge and experience advantageous
o Deep knowledge of mitigating fraud losses through advanced fraud strategy capabilities and analytics
o Strong numerical aptitude
o Appreciation of the scheme’s rules and regulations

• Experience in a consulting organization as a consultant is a bonus
• Experience directly managing multiple people across multiple projects
• Experience as a mentor
• Exceptional analytical and quantitative problem-solving skills and ability to structure analyses to form data-driven solutions to ambiguous client challenges
• Ability to communicate complex ideas effectively – both verbally and in writing – in English and the local office language(s)
• Demonstrated ability to own and develop relationships with both mid- and executive-level client contacts and inspire confidence in Client Services as a sought-after partner
• Ability to multi-task in a fast-paced, deadline-driven environment, and balance thought with action while getting the most out of limited resources
• Advanced Word, Excel, and PowerPoint skills required
• Candidates must be eligible to work in the country of which they are applying for a position in, as well as eligible to apply for travel visas as required by travel needs