Job Title:

Senior Analyst, Business Process Improvement-1

Overview:

Senior Analyst, Advisors & Consulting Services Insights & Enablement

Overview
The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. Within the Services organization, the Advisors & Consulting Services (A&CS) organization is responsible for delivering our various products and solutions to clients. The Client Services Insights & Enablement group aims at constantly improving the overall efficiency of A&CS.

The role of the Senior Analyst is to work very closely with the leadership and other stakeholders in A&CS as well as teams across Services organization to ensure the A&CS organization is effectively executing against our strategy.

Role
• Assess business processes, digital journeys and user experience in core systems for key A&CS personas
• Identify improvement opportunities, design and manage business transformational initiatives
• Liaise with Technical teams driving systems’ development and enhancement to ensure optimal user experience and business continuity
• Liaise with stakeholders across Services organization and within A&CS team to ensure successful implementation of business transformational initiatives

All about you

Essential skills and experience:
• Digital Transformation – Experience in designing digital journeys and rolling them in broader organizations
• Project Management – Some project management experience, and ability to oversee multiple priorities simultaneously
• Analytical mind – Ability to run robust diagnostics and analysis to ground the design of transformational initiatives
• Partnership – Required to work in very close partnership with different stakeholders in A&CS team, across Services and Insights & Enablement organization
• Business acumen – Good understanding of the Client Services business drivers
• Agility – Used to work in agile environment with short sprints, changing brief and ad-hoc teams

Others:
• Good knowledge of A&CS and other Services teams