Job Title:

Manager, Loyalty Platforms

Overview:

Overview

Mastercard Loyalty Solutions delivers a suite of products and services to financial institutions, merchants, and loyalty program operators, enabling them to create compelling propositions that drive profitability and competitive differentiation. This role sits within the Consumer Acquisition & Engagement team in Asia Pacific and focuses on managing Mastercard’s loyalty platforms across the region.

The successful candidate will be responsible for shaping regional product strategy, influencing global product roadmaps to ensure regional relevance, and partnering with cross-functional teams to drive revenue growth and customer value. This role requires deep domain expertise in loyalty platforms, strong technical product thinking, and a proven ability to deliver complex, concurrent projects.

This position reports to the Regional Vice President and works closely with global and regional product teams, Sales, Solution Engineering, Product Delivery, and Support Services (Legal, Finance, Customer Services).

Key Responsibilities

Platform Strategy & Vision Alignment: Support the Director, Regional Rewards Products in developing and executing long-term strategy and go-to-market plans for rewards products in APAC. Translate global product strategy into actionable regional plans.

Technical Product Thinking: Demonstrate a strong understanding of APIs, SDKs, data pipelines, and system architecture to guide platform development and integration.

Stakeholder Management: Act as a bridge between global product teams and regional markets. Collaborate with engineering, design, data, and security teams to ensure alignment and responsiveness to market needs.

Backlog & Roadmap Ownership: Assist in prioritizing features, technical enablers, and infrastructure improvements. Balance short-term delivery with long-term scalability.

Cross-Team Collaboration: Coordinate with internal teams across divisions, including Sales, Solution Engineering, and CA&E Commercialization, to define platform capabilities and market-facing bundles. Monitor opportunity pipelines and ensure customer success.

Metrics & Performance Monitoring: Define and track KPIs, including revenue, profitability, and pipeline metrics. Develop regional case studies and use data-driven insights to inform product decisions and continuous improvement. Maintain competitive intelligence and communicate market feedback to global teams.

All About You - Qualifications & Experience
• Deep knowledge of the payments and loyalty industries, including loyalty economics and ecosystem dynamics.
• Proven experience in product management or product marketing, with strong business acumen and strategic thinking.
• Demonstrated ability to translate strategy into product launches and implementation plans across diverse markets.
• Strong interpersonal and leadership skills; collaborative, diplomatic, and flexible.
• Experience leading cross-functional teams and managing multiple complex projects under tight timelines.
• Excellent communication skills, with the ability to influence and present to senior stakeholders across technical and business domains.
• Self-starter with a high level of energy, creativity, and resilience. Comfortable working independently in ambiguous environments.To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.