Job Title:

Lead, Network Operations

Overview:

The Load Balancer Operations Team is responsible for multiple aspects of the overall health of the load balancing platform, including the Analysis, Patching, and Operational Support of all configurations at MasterCard. As part of the Load Balancer Operations Team, Analysts are engaged to help troubleshoot and diagnose complex problems in multiple aspects of the MasterCard Global Enterprise network. The primary responsibility of a Load Balancer Operations Analyst ensures infrastructure monitoring strategies adhere to MasterCard standards, processes, availability requirements, and best practices. Requires a deep understanding of load balancer hardware, networking, security and tools used to monitor, test and evaluate those technologies. This is a “hands on” role that is responsible for leading troubleshooting sessions and driving these sessions to resolution. Collaborate with Business Operations and Service Delivery teams to ensure complex network designs adhere to monitoring and configuration best practices.

Position requires a Master’s degree, or equivalent, in Electrical Engineering, Information Technology or related discipline, and good experience in the job offered, or as Platform Analyst or related position. Alternatively, we will accept a Bachelor’s degree or equivalent and evidence of progressively responsible experience.

What you will need:

- Experience with TCP/IP protocol communication.
- Linux Kernel command for troubleshooting purposes and network trouble diagnostics
- Interact with the development and project teams to transform business and technical requirements into load balancer architecture design.
- Develop monitoring solutions with high level of innovation and cost effectiveness.
- Contribute to the overall strategy and manage complex issues within functional area of expertise.
- Develop and maintain automation around build and deployment of load balancer instances and configurations.
- Experience in multi-cloud environments that include public, private and hybrid clouds.
- Expert at Internet architecture and project delivery
- Expert at load balancers and web application firewalls
- Experience with AGILE/SCRUM project management methodologies
- Network Connectivity – IPv4, IPv6, port assignment
- Familiar with version control systems like GIT or SVN
- Experience delivering agile projects utilizing end to end CI/CD pipelines
- Expert at SSL and digital certificates
- Expert with load balancing HTTP/HTTPS
- Implement enterprise Internet connectivity
- Expert at SSL, digital certificates and PKI encryption standards
- Network diagnostics, BGP, SNMP, SSH technologies
- Project management methodology
- Strong verbal and written communication skills
- Self Starter with demonstrated listening skills


Skills:

- Business Acumen (Advanced)
- Commercial Focus (Advanced)
- Computer and Platform (Advanced)
- Future Focus (Advanced)
- Global Perspective (Advanced)
- Infrastructure (Advanced)
- Innovation and Thought Leadership (Advanced)
- IT Business Process (Advanced)
- IT Security (Advanced)
- People Leadership (Advanced)
- Personal Influence (Advanced)
- Project Management (Advanced)
- Technical Documentation (Advanced)To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.