Job Title:

Customer Success Manager (Fluent in German)

Overview:

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Join Our Dynamic Yield Team as a Customer Success Manager!
At Dynamic Yield, we're looking for passionate individuals who can craft strategies that drive value for our customers.

Here's what you'll be doing:
• Consulting with Customers: You'll proactively work with customers to develop strategies that leverage personalization and optimization to drive value.
• Segment Identification: Help customers discover their key segments and turn data into actionable plans.
• Defining Success: Collaborate with customers to understand and define program success criteria, and track progress to ensure goals are met.
• Simplifying Complexity: Break down complex technical situations into understandable and digestible realities. Use your storytelling skills to convey your message and inspire customers to take action.
• Platform Training: Train customers on using Dynamic Yield's platform, driving product adoption to reduce churn and encourage upsells.
• Portfolio Management: Strategically manage your portfolio to ensure customer loyalty and growth.
• Resource Allocation: Ensure that the right resources are dedicated both internally and externally to meet and exceed project and customer expectations.

Optimal Skills for Success:
• Experience: 3+ years in services or consulting.
• Language Proficiency: Fluent in English and German.
• Product Expertise: Knowledge in AB Testing, CRO, Personalization, Customer segmentation, CRM or Performance Marketing.
• Data Analysis: Proficient in data interpretation.
• Executive Presentation: Experience presenting to C-level executives.
• Multi-tasking: Ability to handle multiple tasks and issues under pressure.
• Marketing Knowledge: Understanding of online marketing functions.
• Self-Motivation: Detail-oriented with strong interpersonal and communication skills.

If you're excited about creating value through personalization and optimization, and you have a talent for engaging and convincing customers, we'd love to hear from you!