Job Title:

Senior Analyst, Account Management

Overview:

Overview
We are seeking a Senior Analyst to support our Account Management team in delivering awesome service to our customers.

Our customers are banks, large retailers, start-ups and everything in between.

We are seeking to hire a talent with an interest in financial products, technology, payments and critical thinking to join the team. We offer the comfort of a small, friendly office here in Auckland as well as the opportunity and benefits that come with working for a globally business like Mastercard.

The Role
• Influence account strategies using analytical problem solving and leveraging data tools to provide market data and customer specific recommendations.
• Understand our and the customers’ strategic agenda, operational set up and capabilities, and identify opportunities to deliver against these objectives within the technical framework.
• Provide support to communicate innovations, technology and Mastercard product to customers.
• Work directly with the customer on all day-to-day issues, ensuring they receive the highest standard of service. This will include dealing with escalations, providing management reporting, preparing presentations for senior leadership etc.
• Develop and maintain internal relationships and partner with multiple internal functions, including Product, Digital, Finance, Marketing, Customer Delivery and Gateway teams.
• Undertake analysis, research and business planning, reporting trends and competitor intelligence to stakeholders.
• Build and enhance relationships with the customer at all levels.
• Participate in the sales pipeline management process.
• Manage tracking of contractual agreements and deliverables as required.
• Support the team on various strategic initiatives.

All About You
• Preferably 5 years’ work experience in Sales/Account Management with proven track record
• Excellent verbal, written and presentation skills are essential.
• Ability to present complex information and recommendations in an easily understood and impactful way.
• Outstanding analytical and problem-solving skills.
• Experience in payments is an advantage but not a requirement.
• Familiarity in working in a sales / commercial environment including interacting with customers.
• You are proactive, curious to learn, and eager to crack complex topics.
• Pre-sales and technical implementation experience desirable
• Curious about technology and payments.
• Customer focus with proven ability to establish productive working relationships both internally and across customer organizations.
• Holds self and others accountable to deliver timely and high quality results.