Job Locations RO-Cluj-Napoca

Req No.

2025-7648

Category

Engineering

Riverbed, the leader in AI observability, helps organizations optimize their user’s experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improves IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences.

Position: IT Support Analyst

Location: Hybrid from Cluj

The IT Support Analyst is responsible for installing, configuring, deploying, troubleshooting, and maintaining the Microsoft Windows and Mac OS computers, peripherals, and associated peripherals, including AV equipment. The Desktop Support Analyst will report to the Manager of IT Support and will work closely with other members of the technology department to support all end users. There will be a requirement to go to the office regularly.

• Set up, maintain, and troubleshoot Microsoft Windows 11 and Apple Mac OS computers, as well as some iOS and Linux devices in a networked environment
• Maintain and troubleshoot audio visual equipment in the office
• Experience using an enterprise recognized ticketing system.
• Ability to diagnose and resolve basic technical issues.
• Provide clear and concise communication to end-users
• Work with 3rd party vendors
• Prepare and ship hardware globally – primarily EMEA

• Basic knowledge of Azure, Intune, JAMF, AD and Microsoft Admin portals (Exchange, Defender). MFA concepts, Active Directory
• Experience in end-user support role.
• Ability to recognize, analyze and effectively solve problems in a timely and organized manner using industry-best practices and procedures
• Knowledge of DEX and EUE monitoring tools is desirable
• 2+ years setup, configuration, troubleshooting of hardware and software (Windows and Mac OS) and working with the full Microsoft O365 suite
• Knowledge of an enterprise ticketing system
• Some knowledge of TCP/IP networking, VPN, and related network services (i.e. DNS, DHCP, etc.)
• Soft skills required for the job: Customer oriented person, positive and friendly attitude, patient, polite, problem-solver by nature, highly conscientious and persuasive.

Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.

Benefits & Perks vary by Country.

With a 20-year history of innovation, Riverbed is agile, yet proven, and we are disrupting the market with differentiated solutions that enable our customers to deliver secure, seamless digital experiences and accelerate enterprise performance While we are a ‘customer-first’ company, we are all about our people with a shared commitment to creating a global impact. We bring our best selves to work and pursue excellence, trust, and respect for one another. We welcome diversity and value and encourage transparency and open communication throughout the company. We strive to be an inclusive, fair, and enjoyable workplace for our people globally and care about their wellbeing. We are committed to our people, partners, and customers while supporting the communities where we work and live. It’s the Power of WE that binds us together.

We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversify our team and bring more voices to the table. We understand that when people can be themselves, more is possible. We would love to have more people on board to join us on our journey to be better every day! So, come speak with us about career possibilities at Riverbed.

Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.

Check us out on:
www.riverbed.com
@LifeAtRiverbed

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