Job Locations RO-Cluj-Napoca

Req No.

2025-7878

Category

Sales

Riverbed, the leader in AI observability, helps organizations optimize their user’s experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improves IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences.

Title: Renewals Sales Associate

Location: Cluj-Napoca (hybrid)

The Renewals Sales Associate is a critical support role within the Renewals organization. This position enables Renewals Account Managers to focus on higher-value customer engagements by taking ownership of essential administrative, operational, and low-value renewal follow-up activities. This role is ideal for candidates with experience in sales support, customer service, operations, or other administrative roles who are looking to grow into a career within renewals of sales.

Prepare, validate, and issue renewal quotations for eligible opportunities, ensuring accuracy, compliance, and timely delivery.

Support Renewal Account Managers with quote revisions, pricing checks, and document preparation for partner or distributor requests.

Maintain and update Salesforce records for all renewal activities, ensuring complete, accurate, and up-to-date data.

Manage Clari hygiene, opportunity stage updates, next steps, and pipeline notes to support forecasting accuracy with Renewals Account Manager guidance

Proactively manage the follow-up cadence for low-value renewal opportunities (below predefined ACV threshold).

Contact partners, distributors, and internal stakeholders to obtain missing information, confirm customer intent, and drive closure.

Act as a key point of contact for distributors and partners on routine renewal matters.

Coordinate information requests, share documentation, and ensure smooth communication throughout the renewal cycle.

Provide structured administrative support to Renewal Account Managers, including monitoring the Renewals alias mail, renewal reminders and renewal calendar preparation, and scheduling customer/partner calls when required

• Experience in sales support, customer service, order management, or administrative environments.
• Strong organizational skills with excellent attention to detail.
• Ability to manage high-volume workloads and prioritize tasks effectively during peak renewal periods.
• Comfortable working independently with a proactive, solution-oriented mindset.
• Proficiency in Microsoft Excel and CRM systems (Salesforce preferred).
• Data-driven approach to problem solving, reporting, and process management.

Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.

Benefits & Perks vary by Country.

With a 20-year history of innovation, Riverbed is agile, yet proven, and we are disrupting the market with differentiated solutions that enable our customers to deliver secure, seamless digital experiences and accelerate enterprise performance While we are a ‘customer-first’ company, we are all about our people with a shared commitment to creating a global impact. We bring our best selves to work and pursue excellence, trust, and respect for one another. We welcome and encourage transparency and open communication throughout the company. We strive to be an inclusive, fair, and enjoyable workplace for our people globally and care about their wellbeing. We are committed to our people, partners, and customers while supporting the communities where we work and live. It’s the Power of WE that binds us together.

Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.

Check us out on:
www.riverbed.com
@LifeAtRiverbed

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