Job Locations IN-Bangalore

Req No.

2026-7979

Riverbed, the leader in AIOps for observability, helps organizations optimize their users’ experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences. Learn more at riverbed.com

Title: Sales Support and Order Management Specialist

Location: Bangalore, India (Hybrid)

Specific Work Arrangements/Schedule: Supporting US Time Zones

Travel Requirements: As required for customer engagements

We’re looking for a Senior Project Manager who can confidently run a large, active project portfolio and act as the primary point of contact for both customers and internal teams.

This role is hands on and delivery focused. You’ll typically manage 10+ concurrent projects, coordinate resources across multiple teams, own customer communication, and stay on top of the operational and financial aspects of delivery. You’ll also be the escalation point when things don’t go to plan. This is a senior, customer facing role where judgment, prioritization, and follow through matter more than process for process’ sake.

Project & Customer Management

• Manage a portfolio of 10+ concurrent Professional Services projects, often at different stages of delivery.
• Act as the main customer contact for assigned projects, owning communication, expectations, and delivery cadence.
• Drive projects from kickoff through completion, ensuring scope, timeline, and deliverables are clearly defined and met.
• Handle customer escalations calmly and effectively, working issues through to resolution.
• Maintain strong relationships with customer stakeholders and internal delivery teams.

Resourcing & Delivery Coordination

• Plan and manage project resourcing, balancing consultant availability, skills, and customer priorities.
• Coordinate across consultants, architects, and partners to ensure the right resources are assigned at the right time.
• Adjust plans as priorities shift, while minimizing delivery risk and customer impact.
• Ensure deliverables are completed to the expected quality and on schedule.

Financial & Operational Ownership

• Own project financials, including revenue forecasting, budget tracking, and margin awareness.
• Ensure timely and accurate timecard submission across project teams.
• Track delivered vs. planned work and identify revenue leakage or recovery opportunities.
• Partner with Finance and PS Ops on forecasting, invoicing readiness, and revenue recovery.
• Keep PSA and internal systems up to date with accurate project and financial data.

Governance & Escalation

• Identify delivery risks early and escalate appropriately with clear options and recommendations.
• Provide regular project status updates to customers and internal stakeholders.
• Enforce delivery discipline while keeping processes practical and lightweight.
• Act as a trusted escalation point for both customers and internal teams.
  
  

• 7+ years of experience in Project Management within Professional Services, Consulting, or Technology Services.
• Proven ability to manage multiple parallel projects without losing control of details.
• Strong customer‑facing experience, including handling escalations and difficult conversations.
• Experience with resourcing coordination across distributed or global teams.
• Solid understanding of services financials, including forecasting, revenue recognition basics, and recovery.
• Comfortable with internal operational tasks (timecards, PSA hygiene, reporting).
• Clear, confident communicator who can keep projects moving.
• Experience in enterprise software, SaaS, or IT services environments.
• Familiarity with PSA tools (NetSuite PSA, OpenAir, or similar).
• PMP, PRINCE2, or similar certification.
• Experience working with global customers and delivery teams.

Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.

Benefits & Perks vary by Country.

With a 20-year history of innovation, Riverbed is agile and proven—and we continue to disrupt the market with differentiated solutions that help customers deliver secure, seamless digital experiences and accelerate enterprise performance. We are relentlessly customer-first: we listen, learn, and act with urgency to solve real problems and earn trust every day. We pair bold ideas with operational efficiency, simplifying how we work, focusing on what matters most, and delivering with quality and speed. Fueled by a will to win, we set ambitious goals, hold ourselves accountable, and raise the bar through measurable outcomes. At the center of it all are our people—bringing our best selves to work with a shared commitment to excellence, transparency, and open communication. We strive to be an inclusive, fair, and enjoyable workplace where respect and wellbeing are prioritized. We are committed to our people, partners, and customers while supporting the communities where we work and live. It’s the Power of WE that binds us together and drives high-impact success.

Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.

Check us out on:
www.riverbed.com
@LifeAtRiverbed

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