Job Locations IN-KA-Bangalore

Req No.

2026-7990

Category

Customer Success

Riverbed, the leader in AIOps for observability, helps organizations optimize their users’ experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences. Learn more at riverbed.com

Title: Customer Success Analyst & Operations

Location: Bangalore, India (hybrid)

Specific Working Arrangements/Schedule: Supporting EMEA Time Zones

This role helps us see what’s really happening across our customers and make sure the CS team can act on it—early, consistently, and at scale. You’ll turn usage data and customer signals into clear priorities, practical actions, and repeatable ways of working for the team.

Your work will directly shape how we retain customers and engage them proactively. You’ll help ensure the CS team has the right data, systems, and workflows in place to deliver consistent, high quality outcomes across the customer lifecycle.

• Monitor product usage, customer health signals, and feedback to identify risks and opportunities early.
• Build and maintain weekly and monthly reporting on adoption, engagement, retention, and NPS/CSAT.
• Analyze churn and renewal trends to identify key drivers, patterns, and leading indicators.
• Create segmented customer views by tier, use case, and lifecycle stage to improve prioritization and focus.
• Partner with Customer Success Managers and leadership to turn insights into action and measure impact over time.
• Improve and document Customer Success workflows across onboarding, adoption, renewals, and escalations.
• Develop practical playbooks, templates, and team documentation that support consistent execution.
• Administer and optimize Customer Success tools and CRM processes, including fields, automation, routing, and data hygiene.

• Experience in customer success, customer success operations, analytics, or a related role
• Strong analytical skills with the ability to turn data into clear, actionable recommendations
• Hands-on experience with CRM and customer success tools; comfortable building and using dashboards
• Clear communicator who works well with CSMs, CS leadership, and cross‑functional partners
• Process‑minded and detail‑oriented, with a bias toward simplifying and scaling how teams work

Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.

Benefits & Perks vary by Country.

With a 20-year history of innovation, Riverbed is agile and proven—and we continue to disrupt the market with differentiated solutions that help customers deliver secure, seamless digital experiences and accelerate enterprise performance. We are relentlessly customer-first: we listen, learn, and act with urgency to solve real problems and earn trust every day. We pair bold ideas with operational efficiency, simplifying how we work, focusing on what matters most, and delivering with quality and speed. Fueled by a will to win, we set ambitious goals, hold ourselves accountable, and raise the bar through measurable outcomes. At the center of it all are our people—bringing our best selves to work with a shared commitment to excellence, transparency, and open communication. We strive to be an inclusive, fair, and enjoyable workplace where respect and wellbeing are prioritized. We are committed to our people, partners, and customers while supporting the communities where we work and live. It’s the Power of WE that binds us together and drives high-impact success.

Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.

Check us out on:
www.riverbed.com
@LifeAtRiverbed

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