Customer Support Intern – Rupeek

Location: Divyasree Towers, BTM Layout, Bengaluru

Duration: 6 months

Stipend: ₹13,000 per month

Languages Required: Fluent in English, Hindi, and one South Indian language (Kannada, Tamil, or Telugu)

About Rupeek

Rupeek is a leading fintech company that provides instant gold-backed loans through a seamless digital platform. We are committed to offering quick, transparent, and secure financial solutions to our customers.

Role Overview

As a Customer Support Intern at Rupeek, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience. This role offers valuable exposure to the fintech industry and an opportunity to develop customer service skills in a dynamic environment.

Key Responsibilities

• Customer Interaction: Handle customer inquiries via phone, email, and chat, providing timely and accurate information.
• Issue Resolution: Assist in troubleshooting and resolving customer issues, escalating complex cases to senior team members.
• Documentation: Maintain detailed records of customer interactions and transactions.
• Feedback Collection: Gather customer feedback to help improve services and identify areas for enhancement.
• Team Collaboration: Work closely with other departments to ensure seamless service delivery.

Qualifications

• Education: Completed 10+2 or a graduate degree.
• Language Proficiency: Fluent in English, Hindi, and one South Indian language (Kannada, Tamil, or Telugu).
• Communication Skills: Excellent verbal and written communication abilities.
• Technical Skills: Basic proficiency in Microsoft Office and familiarity with CRM software is a plus.
• Personal Attributes: Strong problem-solving skills, attention to detail, and a customer-centric mindset.

Why Join Us?

• Hands-On Experience: Gain practical experience in customer support within the fintech sector.
• Professional Growth: Receive mentorship and training to enhance your skills.
• Dynamic Environment: Work in a fast-paced, innovative company culture.
• Career Opportunities: Potential for full-time employment based on performance.