Social Media Escalation Intern

About Rupeek:

Rupeek, established in 2015 and headquartered in Bangalore, stands as India's leading

asset-backed digital lending fintech platform. Committed to making credit accessible to

Indians in a fair and convenient manner, Rupeek pioneers innovative financial products

focused on monetizing India's $2 trillion gold market. Leveraging state-of-the-art technology

and an automated asset-light supply chain, Rupeek is transforming the gold loan disbursal

landscape across 40+ cities in India. With a customer base exceeding 5,00,000+, the

company's strategic partnerships with top banks and financial institutions underscore its

commitment to building gold-backed assets through low-risk, low-touch, and friction-free

processes.

Rupeek's impressive journey is supported by key investors such as Sequoia Capital, Accel

Partners, Bertelsmann, and GGV Capital. In Apr 2024, Rupeek turned profitable and raised

200Cr.+ in equity capital from Manipal Group and Elevation Capital to fund its next

phase of growth. Join us in redefining the future of finance through innovation, technology,

and a commitment to financial inclusivity.

Profile Summary

As Social Media Escalation Intern, you will be handling all customer queries escalated through social media in a polite and professional manner while maintaining customer privacy.

Job Details:

• Job Title: Social Media Escalation Intern
• Education: Any Graduate / Post Graduate (excluding BE/BTech)
• Location: Workshaala Delta, next to Devi Eye Hospital, HSR
• Stipend: ₹15,000 per month
• Duration: 6 months

Job Responsibilities:

• Prepare and maintain regular social media performance and escalation reports
• Manage escalation queues efficiently to ensure timely resolution
• Work with CRM tools to track, update, and close customer cases

Key Responsibilities:

• Respond to customer escalations within defined TATs
• Prioritize cases and coordinate with relevant internal departments for resolution
• Maintain effective stakeholder communication and relationship management

Key Skills:

• Strong understanding of major social media platforms
• Excellent verbal and written communication skills
• Ability to multitask and manage priorities effectively
• Professional email writing skills
• Basic working knowledge of Microsoft Excel

Join our pioneering team at Rupeek Fintech and play a pivotal role in shaping the future landscape of lending partnerships in the Fintech sector!