Relationship Manager_Gold Loan Officer_Bangalore
Rupeek
Customer Service
Bengaluru, Karnataka, India
Posted on Mar 31, 2026
This job is provided by apna.co About Rupeek
Founded in 2015, Rupeek is India’s leading asset-backed digital lending fintech platform. Built on the
Technology, Integrity & Fair value first ethos, its vision is to be a new age, innovative brand solving the
credit pain points of Indians. Rupeek aims to create equal access to credit for every Indian by enabling
hassle-free doorstep gold loans at the lowest interest rates, its first flagship product with many more
to follow. Rupeek is currently present in 40+ cities and it is the first-ever fintech in the asset-backed
lending category to record a $1bn annual run rate (ARR). Headquartered in Bangalore, Rupeek's
investors include Sequoia Capital, Accel Partners, Bertelsmann, GGV Capital, VEF, and Lightbox.
Roles And Responsibilities
✔ To ensure 100% right valuation - capturing right cartage, proper stone deduction, avoid/ prevent
spurious/unacceptable ornaments.
✔ Adhering to high ethical standards and complying with all the laid down processes / policies of
Rupeek - KYC adherence. Verify customers KYC & complete online registration.
✔ Coordinate with the Manager and stakeholder for loan approval.
✔ Ensure to bring in New Customers and maintain good relationships with existing customers for
generating renewal & referral business.
✔ Resolving all customer doubts and questions while processing the loan.
✔ Participate in business development activities to improve the brand visibility of Rupeek Gold
Loan in the catchment areas and to generate leads of prospective customers.
Persona
✔ Graduate with 1-2 years of experience in Gold Appraisal, Valuation, Checking and Handling.
✔ Upto 30 years of age
✔ Excellent communication skills in the local language and elementary English
✔ 2 wheeler and Driving License is mandatory
Founded in 2015, Rupeek is India’s leading asset-backed digital lending fintech platform. Built on the
Technology, Integrity & Fair value first ethos, its vision is to be a new age, innovative brand solving the
credit pain points of Indians. Rupeek aims to create equal access to credit for every Indian by enabling
hassle-free doorstep gold loans at the lowest interest rates, its first flagship product with many more
to follow. Rupeek is currently present in 40+ cities and it is the first-ever fintech in the asset-backed
lending category to record a $1bn annual run rate (ARR). Headquartered in Bangalore, Rupeek's
investors include Sequoia Capital, Accel Partners, Bertelsmann, GGV Capital, VEF, and Lightbox.
Roles And Responsibilities
✔ To ensure 100% right valuation - capturing right cartage, proper stone deduction, avoid/ prevent
spurious/unacceptable ornaments.
✔ Adhering to high ethical standards and complying with all the laid down processes / policies of
Rupeek - KYC adherence. Verify customers KYC & complete online registration.
✔ Coordinate with the Manager and stakeholder for loan approval.
✔ Ensure to bring in New Customers and maintain good relationships with existing customers for
generating renewal & referral business.
✔ Resolving all customer doubts and questions while processing the loan.
✔ Participate in business development activities to improve the brand visibility of Rupeek Gold
Loan in the catchment areas and to generate leads of prospective customers.
Persona
✔ Graduate with 1-2 years of experience in Gold Appraisal, Valuation, Checking and Handling.
✔ Upto 30 years of age
✔ Excellent communication skills in the local language and elementary English
✔ 2 wheeler and Driving License is mandatory
